SpringSource FAQs
FAQ
SpringSource FAQs
How do I get support for SpringSource products that I purchased from VMware?
SpringSource products purchased from VMware include VMware Gold or Platinum Support terms. For the best service, during the SpringSource integration transition, we ask that you log your support case directly on the SpringSource Support Portal.
Alternatively, your may call the VMware Support line at 1-877-4VMWARE (1-877-486-9273), and you will be able to select SpringSource Support as an option. You may also check our listing for alternate worldwide phone numbers.
Where can I find information about VMware Gold and Platinum Support options?
Information about VMware Gold and Platinum Support can be found on the Support Options page.
How do I receive the licenses for the SpringSource products I purchased from VMware?
You may access the SpringSource products through the SpringSource Support portal.
I don’t see the SpringSource license keys in the VMware Account Management Portal. Where do I get license keys?
During the SpringSource integration transition, you will not see SpringSource license keys listed in the VMware license portal. You may access the SpringSource products through the SpringSource Support Portal.
Whom do I contact if I have questions about SpringSource products I purchased from VMware?
While SpringSource and VMware are merging operations, please use the following contacts:
- If you have a technical support question about the SpringSource products you purchased from VMware, please log a Support Request at the SpringSource Support Portal or through one of VMware’s toll free phone numbers.
- If you have a question regarding your order, please send your inquiry to SpringSource Sales
I can’t access the SpringSource Support Portal. Whom do I call?
Access to the SpringSource portal requires an active subscription license that includes support.
- If you need to renew a support agreement originally purchased from SpringSource, please contact SpringSource Sales.
- If you purchased your SpringSource products from VMware and still cannot access the SpringSource Support Portal, please call VMware Support line at 1-877-4VMWARE (1-877-486-9273), and you will be able to select SpringSource Support as an option. You may also check our listing for alternate worldwide phone numbers.
Where can I get training on SpringSource products?
SpringSource offers training in multiple locations. Please consult the SpringSource training page for more details.
Where is the SpringSource Hardware Compatibility List?
Please consult the SpringSource website for system hardware requirements.
Where can I find documentation for SpringSource products?
Please use your SpringSource Support Portal login to access documentation.
Where are the SpringSource and Hyperic community groups?
The SpringSource Community and Forums are open and active, as are the Hyperic Community forums.
Can I get support for Groovy & Grails, Apache Tomcat, or other Open Source products?
If you are interested in purchasing a support agreement for an Open Source product like Tomcat or Groovy & Grails, please contact SpringSource directly.
The renewal for my SpringSource Support agreement expired. Whom do I call to renew it?
If you have a current or expired agreement with SpringSource and wish to renew it, please contact SpringSource directly.
I’m not currently a SpringSource customer, but I want to buy SpringSource products. Whom do I call?
If you’re interested in purchasing a SpringSource product, please contact SpringSource or call 800-444-1935.