Get Continuous Value From Your VMware Investments 


Embrace a transformative experience with VMware Success 360. We partner with you from the moment you onboard our solutions through their entire lifecycle. Our comprehensive approach provides a unified and simplified way of working with VMware that helps you realize continuous value and achieve outcomes faster from your technology investments.

VMware Success 360 is a comprehensive success offering that can guide you through all stages of your journey:

  • Success Planning provides personalized guidance to help you achieve outcomes faster
  • Ongoing Adoption Guidance helps you with onboarding, adopting, consuming, and optimizing your VMware technology
  • Design Workshops lead you through a feature configuration or implement a new capability
  • Dedicated and Proactive Support with predictive issue prevention and fast, prescriptive problem resolution to help maximize productivity and uptime

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The Components of VMware Success 360™


Success Planning


Map the optimal route for your technology journey with a customized Success Plan. We collaborate with you to determine the right mix of VMware solutions and initiatives to achieve your objectives. Your tailored Success Plan:

  • Documents desired outcomes with mutually agreed-upon metrics
  • Shows technical capabilities and activities
  • Contains milestones and identifies responsible owners
  • Recommends Ongoing Adoption Guidance, Design Workshops, or optional in-depth services
  • Is continuously updated based on your needs

Ongoing Adoption Guidance

Get the help you need throughout your technology lifecycle with Ongoing Adoption Guidance. These self-service resources help you address a variety of challenges – from onboarding and adoption to consumption and optimization. They include:

  • Videos
  • Knowledge articles
  • Community forums
  • White Papers
  • ”How-to” or “use-case” webinars


Download the Ongoing Adoption Guidance and Design Workshops eBook


Design Workshops


Leverage VMware expertise through live remote Design Workshops. These workshops with one of our expert engineers will lead you through, or implement for you, a new feature, capability or configuration in your system. By combining Ongoing Adoption Guidance and Design Workshops with Consulting, Education, and Technical Account Management Services, you will have a comprehensive approach to achieving your goals, from advice through operationalization and continuous value realization.

Download the Ongoing Adoption Guidance and Design Workshops eBook

Dedicated and Proactive Support


Keep systems running smoothly and minimize downtime. Dedicated and proactive support helps you speed issue resolution, coordinate root cause analysis, and prevent recurring incidents. AI-driven technology automatically and securely collects, aggregates, and analyzes your specific product usage data. VMware’s expert-level engineers provide prescriptive problem resolution. Benefit from:

  • Proactive, predictive issue identification for problem prevention
  • Direct routing to senior-level Technical Support Engineers
  • Comprehensive cross-product, 24x7 global access with unlimited requests
  • Support activity reporting and critical situation management
  • A personalized, tailored digital experience that includes executive dashboards
vmware-proactive -support

Surround Yourself with Guidance 


VMware Success 360 Ongoing Adoption Guidance and Design Workshops

Learn how Ongoing Adoption Guidance and Design Workshops can help you throughout your technology lifecycle, from onboarding and adoption to consumption and optimization.


Download the eBook