TriCipher Support


VMware announced all technical support and maintenance services for the TriCipher products will cease on February 14, 2012 and March 31, 2012 (“EOSL Date”). VMware has retained the product experts you are used to working with in order to make this transition as smooth as possible. Please continue to use the same PacketMotion support methods that you have in the past for your support inquiries.

Email Phone or
1-877-486-9273 (North America) or
1-650-475-5345 (International)


Support Renewals

If your current TriCipher support and maintenance contract expires prior to the EOSL Date, please contact VMware to renew your agreement for the incremental number of days required to provide you with continued support coverage until the EOSL Date. To inquire about renewing your existing support contract, please contact the VMware Renewals team at

Additional Details

TACS, TAG, IDTool2Go, MSB -- End of Support Life is March 31, 2012, for the TACS, TAG, IDTool2Go, and MSB products.



MyOneLogin – End Of Support Life is February 14, 2012, for the TriCipher MyOneLogin product.


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