VMware operates a strict policy on license assignment and transfers. VMware’s software license grant is personal to the customer, transfer requests may be approved or declined by VMware at VMware’s sole discretion.
Modified code is not supported by VMware. VMware in its sole discretion, reserves the right to request that the modified code be removed.
A support request is typically closed when you confirm that a resolution has been reached or if VMware does not hear back from you after three attempts to contact you during a ten day period. Support requests may also be closed if they cannot be resolved, or if VMware chooses not to resolve certain issues, with acknowledgement and agreement from you.