The VMware SDK and API support offering provides access to VMware Application Programming Interface (API) expert engineers to get your solutions to market quickly. These professionals have years of experience working with third-party solutions, and possess in-depth knowledge of VMware APIs. This program is ideal for Independent Software/Hardware Vendors (ISVs/IHVs), commercial and enterprise organizations building solutions for managing VMware environments.
VMware SDK and API Support is available in two service level agreements: Standard support provides a response within two business days, and Premium support provides a response within one business day. SDK Support engineers won't write or test your code, but they may suggest sample code for a possible solution.
SDK Support will help you answer questions such as the following:
Need more specifics? Learn more about the scope of the SDK Support Program.
"Our products and solutions manage some of North America's largest data farms, and we rely on VMware APIs and VMware SDK Support to help us manage and reduce complexity. Recently, we were running into performance issues when polling our infrastructure. The Developer Support team quickly made some recommendations, and the changes we made as a result helped improved our code performance by more than 30%."
- Mike Giles, Sr. Software Engineer, Netiq
"The VMware SDK Support Program helped us by providing sanity checks and workarounds throughout our VMware vSphere API solution development process. The VMware team is extremely professional, they understand my needs and they have in-depth working knowledge of the vSphere APIs."
- Luc Dekens, Systems Engineer and vExpert
The VMware SDK and API support offering provides an administrator or developer with VMware best practices for deploying supported SDK products in Automation and Integration scenarios.
Design Advice
Performance tuning advice
Code snippet review and advice
Problem diagnosis
Bugs report
Production issues with customer code
End-to-end debugging of customer code
Development of customer code
Third party products used during development (e.g. IDE)
Please refer to the SDK section in the Products Supported list.
Purchase information can be found by calling VMware and choosing the Sales Option. Learn more about VMware Support Policies and Support offerings. The SDK and API support program is governed by the VMware Support Terms and Conditions.