---
title: VMware Basic Support
url: https://www.vmware.com/docs/vmware-basic-support-datasheet
---

# VMware Basic Support

Weekday support for test, development, and non-critical deployments

## Overview

VMware® Basic Support is designed for non-critical applications and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and efficient access to the support center in your region. Each center is staffed with engineers that can provide industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. VMware is committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. 

## FEATURE BASIC SUPPORT

| Feature                               | Details                                             |
|---------------------------------------|-----------------------------------------------------|
| Length of Service                     | 1 or 3 years                                       |
| Online Access to Product Updates      | Yes                                                |
| Online Access to Product Upgrades     | Yes                                                |
| Products Supported                    | Support by Product Matrix                     |
| Method of Access                      | Web                                                |
| Response Method                       | Telephone / Web                                    |
| Remote Support                        | Yes                                                |
| Access to VMware Discussion Forums and Knowledge Base | Yes                             |
| Number of Support Administrators       | 4                                                  |
| Number of Support Requests            | Unlimited                                          |

### Target Response Times

- Severity 1 – 4 business hours
- Severity 2 – 8 business hours
- Severity 3 – 12 business hours
- Severity 4 – 12 business hours

### Business Hours

Please refer to VMware Severity Definitions and Response Times.

> The purchase of Basic Support for VMware Desktop Hypervisor products requires a minimum license quantity of ten (10) per supported product.

## KEY BENEFITS

- Available by region
- Unlimited number of support requests
- Up to 4 Administrators
- Remote support
- Online access to documentation and technical resources, knowledge base articles, and discussion forums
- Online access to product updates and upgrades

## ADDITIONAL INFORMATION

Purchase information can be found by dialing one of VMware’s toll free numbers and choosing the Sales Option or contacting one of VMware’s resellers. Additional information about VMware’s support policies and offerings can be found in the VMware Technical Support Guide.