Note that this document supplements both the VMware Privacy Policy located at vmware.com/help/privacy.html (the "VMware Privacy Policy") and the data privacy and protection terms in any contract that you might have with VMware.

VMware respects the privacy of our customers and their end users. VMware has created this Privacy Supplement to help you to understand what personal information we receive and how that personal information is used. This Privacy Supplement applies only to data collected by VMware Inc. and VMware Global ("VMware") through the VMware View Mobile Clients ("View Mobile Clients"), defined below.

General Information about VMware View and View Mobile Clients.

VMware View consists of several Server Components and End User Components (collectively, "VMware View"). Server Components allow your organization's IT administrator (your "IT Administrator") to install, configure and manage your organization's instance of VMware View. End User Components allow you to access and interact with your virtual desktop from various locations and devices. Combined, all elements of VMware View allow you to create a virtual desktop, where you can access your organization's assets, files, programs and applications

End User Components include several mobile applications that allow you to access your virtual desktop from your mobile device (collectively, "View Mobile Clients").

Specifically, View Mobile Clients include:

  • VMware View for Android
  • VMware View for iOS

VMware View will not work on your mobile device until your organization’s IT Administrator provides you with an account and provisions your virtual desktop. Once your virtual desktop is provisioned, you may use the View Mobile Clients to connect to your virtual desktops from your mobile device. 

In addition, your IT Administrator may set policies to protect the privacy, security and integrity of your information and the information in your virtual desktop.

Your organization, third party applications, and VMware may receive information, including personal information, during your use of the VMware View.

Information VMware Receives

As a general matter, VMware does not receive information from you during your use of VMware View. However, there are two instances where VMware may receive information about you, your device and your use of VMware View.

First, VMware may receive aggregated statistical and technical information about you and your device from the VMware View Server Components. For detailed information, please see the section “Aggregated Statistical and Technical Information” below. 

Second, if you or your organization chooses to send log files to VMware or a third party service provider in order to obtain support services, VMware may receive your personal information, including personally identifiable, sensitive or confidential information. For more details regarding information VMware may receive in your logs, please see the sections “Log Files” below.

If you have questions about the information collected by your organization, you should contact your organization or your IT Administrator.

With Whom VMware May Share Your Information

The VMware Privacy Policy sets forth the situations where VMware may share personal information. The full text of the VMware Privacy Policy may be found at: http://www.vmware.com/help/privacy.html.

Information Received by Your IT Administrator during Your Use of View Mobile Clients

In order to provide you with a virtual desktop, your IT Administrator may provide you with an account and may provision a virtual desktop for your use. To create your account, your IT administrator may provide you with a username, a password and applicable server information which may be used by VMware View to validate your credentials. Once your credentials are validated, a virtual desktop will be provisioned and you will be able to access your VMware View virtual desktop.

During both the provisioning process of your virtual desktop and your use of VMware View, your IT Administrator may have access to your information, including personally identifiable information and device information, such as: your username, password, your IP address, and your MAC address.

To protect the security and integrity of your organization’s assets, your IT Administrator may require you to use a security authentication process (such a smartcard authentication or an RSA Token authentication) when connecting to your virtual desktop. If your IT Administrator requires you to use an authentication process in order to access your virtual desktop from the View Mobile Clients, your IT Administrator may receive your mobile equipment identifier or your international mobile station equipment identified number.

If you have questions about what information may be accessible or collected by your IT Administrator or your organization, you should contact your IT Administrator

Aggregated Statistical and Technical Information

Your organization’s Server Components may collect aggregated statistical and technical information about your device, your use of VMware View and the deployed applications in your virtual desktop. Aggregated statistical and technical information may be accessible by your IT Administrator. Additionally, your IT Administrator may choose to enable your organization’s Server Components to send collected aggregated statistical and technical information to VMware.  If your IT Administrator enables this function, VMware may receive information about you, your device and your use of VMware View. Examples of the types of information that may be received by VMware include: the name of your organization; hashed versions of your MAC address, device ID or IP address; your device’s operating system; your geographical location; your language; the version of VMware View you are using; the date and time of your session; the length of your session; and details about the method of authentication used.

Third Party Access to Your Information

VMware View may share information with third party service providers who are contracted to provide services for your organization. Third party service providers may provide hosting services, support services and other services for your benefit and the benefit of your organization.  If you have questions regarding how your organization shares information with third party service providers, you should contact your organization or your IT Administrator.

Third Party Applications, Products, and Services Deployed in Your Virtual Desktop

Inside your virtual desktop, your IT Administrator may choose to deploy third party applications, products and services. Information collected, used and transmitted by third party applications, products and services, (including VMware View Server Components, VMware View End User Components and VMware applications, products and services other than View Mobile Clients), are governed by their own privacy policies. Information collected outside of View Mobile Clients may include personal data, location data, behavioral data or confidential data.

We encourage you to learn about the privacy policies of all products, services and applications prior to interacting with them your virtual desktop.

Systems Logs

Should you ever require technical assistance, your IT Administrator may allow you to use VMware View to send your log files to your IT Administrator, to VMware, to an applicable app store or to other third party service providers who are contracted to provide support services to your organization. If you choose to send log files from your mobile device, the log files may include personal information, including personally identifiable, sensitive and/or confidential information.

Please carefully consider the content of your logs prior to sending.

Location Data and Privacy Settings

Except as provided in this Privacy Supplement, VMware does not receive your geolocational information.

Your IT Administrator may configure your virtual desktop to use your geolocation information in order to deploy appropriate policies. Additionally, third party applications deployed in your virtual desktop may collect, use or transmit your geolocational data.

Cookies, Tracking Information and other Web Technologies

View Mobile Clients do not use automatic collection tools, such as cookies, embedded web links and web beacons to send information back to VMware.  However, applications or programs that are deployed in your virtual desktop may use automatic collection tools to collect information, including personal information or device information, about you and your use of your virtual desktop. Information and data collected, used and transmitted by third party applications and services are governed by their own privacy policies.

We encourage you to learn about the privacy policies of all products, services and applications prior to interacting with them in VMware View.

Deletion of View Mobile Clients  

You may choose to delete the View Mobile Clients from your device. If you choose to delete View Mobile Clients, you may lose your ability to access your VMware View account from that device.  Additionally, you may lose the ability to sync any files or data in your VMware View account with that device.

Note that deleting the View Mobile Clients from your device may not delete all of your data stored inside your VMware View account. Additionally, deletion of the View Mobile Clients may not delete data that is already stored in your logs.  To fully delete the data in your VMware View account, you will need to contact your IT Administrator to have your virtual desktops de-provisioned. If you have questions regarding how to delete the data in your VMware View account and in your logs, please contact your IT Administrator.

Children’s Privacy

VMware View and View Mobile Clients are not directed towards children under the age of 13. Additionally, VMware does not knowingly collect personal information from children under the age of 13. If we learn that we have collected personal information of a child under the age of 13, we will delete that data from our systems.

Additional Information

For additional details on how VMware treats your information, including information on how you can change your communications preferences or request access to your information, please see the VMware Privacy Policy at http://www.vmware.com/help/privacy.html.