What is a frontline worker?
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Simplify management of mission-critical device deployments with low-touch enrollment and configuration, shared device management, device and app analytics, and remote worker support.
Deliver a seamless, consumer-like end-user experience across shared devices by only giving workers access to the apps, content and settings they need to stay productive and engaged.
Give IT and help desk staff the ability to provide real-time remote support to quickly assist workers with device tasks and issues before it impacts your bottom line.
Support new and innovative technologies that improve productivity and enable exceptional customer experiences at scale—like BYO programs, AR and VR wearables, peripherals, and interactive kiosks.
Multi-platform endpoint and app management across all use cases
Advanced mission-critical device management for rugged deployments
Endpoint management for non-traditional devices, like wearables
Shared device management
Device and app analytics
Remote worker support
Support any endpoint—from rugged handheld computers to mobile printers, wearables and BYO devices—across any platform, including: Android, Windows Embedded, Windows 10, macOS, iOS and Linux.
Maximize security and worker productivity with the ability to lock devices into single or multi-app mode, customize UI, and enable check-in/check-out.
Stage, manage, and support mission-critical devices alongside existing mobile and laptop deployments from a single console for maximum visibility and security.
Improve efficiency by leveraging advanced device and app analytics to predict and automate events like battery failure and replacement.
Scale to support the most complex deployments with a multitenant architecture.
Enable IT and help desk staff to remotely assist workers with device tasks and issues in real time with remote view and control capabilities.
Service or task workers who deliver the goods and services we rely on every day. Unlike desk-based knowledge workers, frontline workers aren’t tied to a desk and report to a jobsite or are in the field. Example frontline worker occupations include delivery drivers, warehouse workers, store associates, and nurses.
Frontline workers rely on mission-critical devices, optimized to access line-of-business (LOB) apps, in order to complete a well-defined task or operation. Mission-critical devices come in a variety of form factors, including rugged handheld computers, mobile point-of-sale devices, mobile printers, wearables and interactive kiosks.
The devices frontline workers rely on are considered mission-critical because if they fail, the workers using them can’t do their job, immediately impacting the business’s bottom line.
Since devices used by frontline workers are typically deployed in environments with limited connectivity, enrollment and configuration must be low-touch. Organizations must also provide an exceptional worker EX and mitigate device downtime with proactive management and remote support.
Frontline worker occupations have a notoriously high turnover rate. In order to keep workers happy and engaged, IT must deliver a seamless, consumer-like digital EX with a comprehensive Unified Endpoint Management (UEM) solution, like Workspace ONE.
Workspace ONE enables organizations to improve frontline worker EX with simplified management and support of mission-critical devices, at scale, including shared device management, analytics and automation, and remote worker support, from a single console.
Support mission-critical devices, at scale, with Workspace ONE UEM.
Lock devices into single or multi-app mode, customize UI, and enable check-in/check-out.
Remotely assist workers with device tasks and issues in real-time.