Why is Digital Employee Experience Important?
Benefits of a Digital Employee Experience Strategy
We were familiar with VMware Workspace ONE. There were other options, but we knew that we could do more with a mature product. VMware has a 10-year lineage with Workspace ONE. I didn’t want a version 1.1 product.
With the acceleration of digital transformation, and the imperative of the business to support flexible work, all organizations are now being measured on employee experience and its related effect on productivity. Employee experience is critical to the success of a shift to an “anywhere organization.”
Successful employee experience projects that are delivered by IT have partnership with HR, line of business decision makers and employee stakeholders.
The end-user computing landscape in many organizations is a number of silos—different devices and operating systems, identity and access providers, applications stacks and more. All of this provides a disjointed employee experience. Organizations are challenged to cut across these silos and provide an integrated and seamless employee experience to their workforce, and lack the visibility to measure experiences with a comprehensive experience score. By combining employee experience with experience management, IT can improve the employee experience and efficiently remediate issues when they arise.
Digital Employee Experience Management (DEEM) is the process of measuring all interactions with digital tools, such as device, OS, apps, network, etc., and delivering a seamless, device-agnostic user experience and security across all major mobile and desktop platforms—including Windows 10, macOS, iOS and Android.
Digital Employee Experience Management aggregates data from multiple sources, analyses, applies machine learning models and delivers employee, app and device experience scores, as well as a wide range of dashboards and reports. Admins can then identify anomalies and predict issues, and deliver a fix using the powerful automation engine.
After a successful technology roll out, you will need to explain to users the benefits that Workspace ONE brings to them, to ensure they engage enthusiastically. You want to empower your users to make the most of the new tool and become proficient using it.
Check out the End User Adoption page for adoption and change management guidance and enablement tools