
VMware Research and Insights
Enterprises Find Multi-Cloud Strategies Critical for Success
Even so, our research with 2,258 organizations shows that many struggle with multi-cloud.
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Multi-cloud architectures help organizations:

Transform customer experiences

Scale the business and innovation

Drive employee productivity
Realizing these benefits is not easy.
Stakeholders report their top three challenges when using multiple public clouds.
Executives

Developers

Infrastructure teams

The enterprise technology stack has become more complicated than ever.
The more clouds you use, the more complex everything becomes.
Look what happens when you increase the number of public clouds you use.
Click on each cloud tab
More control leads to better business results.
- CX: Improving customer experience
- EX: Improving employee experience
- Ops: Improving efficiency / reducing costs
- Security: Improving corporate governance, enhancing security and reducing risk
Industries have different priorities for these initiatives.
Industries have different priorities for these initiatives.
- 27% CX: Improving customer experience
- 25% EX: Improving employee experience
- 27% Ops: Improving efficiency / reducing costs
- 21% Security: Improving corporate governance, enhancing security and reducing risk
- 31% CX: Improving customer experience
- 27% EX: Improving employee experience
- 24% Ops: Improving efficiency / reducing costs
- 18% Security: Improving corporate governance, enhancing security and reducing risk
- 28% CX: Improving customer experience
- 23% EX: Improving employee experience
- 26% Ops: Improving efficiency / reducing costs
- 23% Security: Improving corporate governance, enhancing security and reducing risk
- 31% CX: Improving customer experience
- 24% EX: Improving employee experience
- 24% Ops: Improving efficiency / reducing costs
- 21% Security: Improving corporate governance, enhancing security and reducing risk
- 22% CX: Improving customer experience
- 27% EX: Improving employee experience
- 29% Ops: Improving efficiency / reducing costs
- 22% Security: Improving corporate governance, enhancing security and reducing risk
To deliver on these initiatives, organizations are embracing multi-cloud architectures.
They use these specific actions:
CX
Build and deploy apps anywhere, serving customers faster everywhere
- 1 Modernize IT infrastructure and apps for cloud
- 2 Adopt cloud-native architecture and modern DevOps practices to introduce new products
- 3 Deliver a seamless customer experience across every channel
Ops
Automate how data is leveraged between systems
- 1 Automate and consolidate IT and data infrastructure
- 2 Increase investments in advanced analytics, AI/ML and automation
- 3 Modernize core apps and services
EX
Provide secure access between every service and every endpoint
- 1 Modernize IT infrastructure and apps for cloud
- 2 Deliver high-performance, secure access to apps and data from any device and location
- 3 Improve remote workforce management tools (e.g. VDI)
Security
Safeguard all environments with an integrated, intrinsic security strategy
- 1 Operationalize Zero Trust security across the IT environment
- 2 Protect against ransomware and other endpoint and network threats
- 3 More efficient threat detection
By applying these actions consistently
to their multi-cloud environments,
companies report dramatic results.
faster time to release applications
improvement in business productivity
revenue increase from the IT initiative
less IT hours spent on infrastructure
less total cost spent on security incidents
improvement in visibility and control of all devices
Explore how VMware Cross-Cloud™ services help reduce complexity and boost control across your multi-cloud environments.
Background and methodology
Countries
Organizations
Software developers
C-Suite technology decision makers (CIO, CTO, CISO, etc.)