Reduce Downtime and Maximize Employee Experience

Technological problems are inevitable, and the same digital tools that empower employees one minute can be a roadblock the next, costing organizations millions of dollars a year in lost productivity, employee disengagement, and support. Workspace ONE Assist for Horizon is a real-time remote support solution for virtual desktops that enables organizations to maximize employee experience and reduce total cost ownership (TCO), with remote view and control capabilities.

Minimize Downtime

Quickly resolve employee issues with real-time remote view and control capabilities, across any Horizon environment, including on-premises and in the cloud.

Ensure Employee Privacy and Trust

Notify employees when their screen is visible and give them the ability to reject certain access requests and pause or end a remote session, at any time, for enhanced privacy.

Improve Employee Experience

Ensure employees stay engaged and productive with streamlined, consumer-like remote support across all their virtual desktops.

Decrease Support Costs

Eliminate the need for in-person support and give IT help desks reliable remote access that makes it easy to troubleshoot and fix virtual desktop issues.

Workspace ONE Assist for Horizon Features

Multi-Cloud Support

Support any Horizon Control Plane-connected virtual desktop, regardless of whether it resides on-premises,the hybrid or multi-cloud.

File Management and Command Line Access

Easily manage virtual desktop files and folders and access the command line to diagnose and troubleshoot issues.

Remote View and Control

Remotely connect to any virtual desktop in seconds and view and control its screen in real-time, directly from the Horizon Universal management console.

Session Recording and Screen Draw

Easily record sessions for training or escalation purposes. Highlight items on screen for training videos or to guide employees through tasks with screen draw feature.

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Only Workspace ONE provides a unified platform to help you transform IT, reduce costs, and enable a totally mobile workforce.