Focused, 24-Hour Support For Production Environments

Cloud Services Production Support 

VMware Production Support for Cloud Products is designed with your access to SaaS products in mind. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success. Our global support centers are staffed around the clock to ensure you have access to the product from your web browser anywhere the internet is available. VMware handles software deployment and maintenance, allowing you to focus on running your business.

At a Glance

  • Available by Region
  • 24x7 support for Severity 1 issues
  • Unlimited number of Support Requests
  • Up to 6 Administrators
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Cloud updates

Download the Datasheet    Skyline Proactive Intelligence

vmw-cloud-services-support-policies

On-Premises Production Support 

VMware Production Support and Subscription Services is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real-world customer environments. We are committed to delivering enterprise-class, worldwide support with a single objective in mind: your success.

At a Glance

  • Available by Region
  • 24x7 support for Severity 1 issues
  • Unlimited number of Support Requests
  • Up to 6 Administrators
  • Remote Support
  • Online access to documentation and technical resources, knowledge base, discussion forums
  • Online access to product updates and upgrades

Download the Datasheet    Skyline Proactive Intelligence

 

vmw-on-premise-support-policies

Additional Information

This webpage is for informational purposes only. VMware makes no warranties, express or implied, in this webpage. VMware cloud and on-premises services are governed by the applicable VMware Cloud Services Support terms and conditions and VMware Technical Support and Subscription Services Terms and Conditions.

 

Purchase Information can be found by dialing one of the VMware toll-free numbers and choosing the Sales option. Additional information about VMware Support Policies and offerings can be found in the Technical Support Welcome Guide.