Activities and Programs
Customer Advocacy
- Embedded within the team
- Continuous focus on achieving and aligning IT goals with the business
- Technical industry focus
Technology Fast Pass
- Success strategies that use industry-specific best practices from leading organizations
- Measure against industry benchmarks in operational excellence and technical maturity
- ROI acceleration on technology investments
Risk Mitigation
- Health checks
- People/process readiness
- Technical readiness assessments
- Upgrade planning and guidance
Special Access Programs
- Exclusive access to events and content
- Early access to products and solutions
Deliverables that Drive Results
Roadmap and Assessments
Assess technology, process and skills capabilities against industry performance metrics and create outcome-focused roadmaps and plans.
Solution Guidance
Deliver solution planning and deployment best practices developed from thousands of customer engagements.
Operations Optimization
Perform system health checks to provide recommendations for improving efficiency, resiliency, security, and sustainability.
Industry Insights and Benchmarking
Position customers to stay ahead of technology changes and inform the next steps of your digital transformation journey.
Technical Account Management Services provide demonstrable ROI.
Through in-depth customer interviews and data aggregation using their Total Economic Impact (TEI) methodology, Forrester Consulting concluded that VMware Technical Account Management Services have has the following three year impact:
301% ROI $2.8M NPV < 6 month payback
Technical Account Management Services benefits cited by customers in the study:
- Better access to VMware resources
- Better strategic planning
- Better VMware solution utilization and performance
- 10% VMware-related internal effort reduction
View the Forrester Study Infographic, Executive Summary and Detailed Report below.
Customers Stories
Nebraska Medicine
Nebraska Medicine has found great value in automating its complex environment and securing EPIC (EMR) through NSX in addition to increasing visibilty with vRealize Network Insight.
Heidelberg Cement
Heidelberg Cement AG has relied on Technical Account Management Services advice and guidance on their IT projects for years.
Technical Account Management Services
Virtual Cloud Network
Take full advantage of your VMware network and security investments and your transformation to software-defined networking. Your IT operations can be made more effective and efficient with a VMware network expert embedded on your team who can provide guidance with load balancing, multi-cloud visibility and analytics, software defined networking, high-performance, reliable branch access and policy-driven command and control.
Multi-Cloud
Our approach is not about public, private or hybrid clouds or even “the cloud.” It is about your cloud—your enterprise’s journey to the right cloud model to match your business needs. Our holistic approach addressing infrastructure, applications, and operating model helps minimize disruption and ensure predictable outcomes. We can help you improve IT efficiency, enable faster time to market for application releases, and effectively manage and operate your environment.
App Modernization
Help your organization successfully build, run, and manage modern applications that meet and exceed your business objectives through better access to VMware resources and better visibility into VMware Tanzu solutions and product roadmaps. Gain a more strategic view and assistance in planning for and adopting new technology faster. Have a VMware Tanzu expert as an extension of your team who is focused on maximizing your investments.
Digital Workspace
Receive guidance on the technical, tactical, and strategic aspects of your Digital Workspace journey. Provide your organization with advice and expertise on end-user compute solutions including Workspace ONE, Horizon, and productivity apps. Improve operations and your end users’ experience.
Resources
Learn and Evaluate
- Technical Account Management Services Datasheet
- Virtual Technical Account Management Services Datasheet
- Virtual Cloud Network Technical Account Management Datasheet
- Multi-Cloud Technical Account Management Datasheet
- Digital Workspace Technical Account Management Services Datasheet
- App Modernization Technical Account Management Services Datasheet
- Lead Technical Account Management Services Datasheet
- Customer Experience and Success