Frequently Ask Questions (FAQs)

Q. What is the current offer?
A. During this promotion, customers who place an eligible order (defined as initiated by customers and received by VMware during the eligibility period with appropriate products) will receive a Promotion Code redeemable for a 10 Pack of per CCU (Concurrent User) license of VMware User Environment Manager 9.2 and one (1) year of Basic Support and Subscription (SnS) for the licenses at no additional charge. Orders eligible for the promotion include (1) an eligible SKU of vSphere – Standard and Enterprise Plus, vSphere with Operations Management – Enterprise Plus, vCloud Suite – Standard, Advanced, and Enterprise, vRealize Suite – Standard, Advanced, and Enterprise, NSX, relevant Acceleration Kits and upgrades or (2) Support and Subscription (SnS) renewals of at least $50,000 USD local currency equivalent (not combined with a license purchase) or (3) Hybrid Purchasing Program (HPP) credits. Please refer to the list of eligible SKUs for a complete list.

Q. What is the timeframe for this promotion?
A. This promotion is valid for eligible purchases made from May 6, 2017 through July 21, 2017 at 11:59PM Pacific Time (PT). Promotion Codes must be redeemed by March 15, 2018 at 11:59PM Pacific Time (PT).

Q. What are the benefits of VMware User Environment Manager?
A. VMware User Environment Manager™ offers personalization and dynamic policy configuration across any virtual, physical and cloud-based Windows desktop environment. User Environment Manager simplifies end-user profile management by providing organizations with a single, light-weight and scalable solution that leverages existing infrastructure. It accelerates time-to-desktop and time-to-application by replacing bloated roaming profiles and unmaintainable, complex logon scripts. It maps environmental settings (such as networks and printers), and dynamically applies end-user security policies and personalizations. Utilizing the VMware Horizon® Cloud Manager, this focused, powerful and scalable solution is engineered to deliver workplace productivity while driving down the cost of day-to-day desktop support and operations, and is a key component of JMP—the next generation of desktop and application delivery.

Q. Is there a detailed SKU list posted for eligible products that must be purchased on the order to take advantage of this promotion?
A. Yes. Please refer to the list of eligible SKUs.

Q. What if I buy through a channel partner, will my order(s) be eligible?
A. This promotion is available to all end-user customers who place an eligible order (defined as initiated by customers and received by VMware during the eligibility period with appropriate products) containing 1) an eligible SKU or 2) Support and Subscription (SnS) of at least $50,000 USD or local currency equivalent (not combined with a license purchase) or 3) Hybrid Purchasing Program (HPP) credits from a VMware authorized reselling partner, via the VMware website, or directly with VMware, including true-up orders.

This promotion is not available on any orders either received by Dell Technologies or where Dell Technologies is the Reseller. Dell Technologies is inclusive of all wholly-owned subsidiaries and strategically aligned businesses such as Dell, Dell DFS Corporation, Denali Holding Inc., SecureWorks Corp., EMC, Pivotal, Virtustream. This promotion is also not available to OEM partners ordering directly from VMware, except orders via Enterprise License Agreements or purchase orders where the customer’s name, address, email address, and ship-to information is provided to VMware.

Redemption

Q. When will I be able to redeem my promotion offer?
A. You will receive your promotion code within 6 months of VMware User Environment Manager 9.2 general availability or within 6 months after the eligible order is placed, whichever is later. Promotion offer must be redeemed by March 15, 2018 at 11:59PM Pacific Time (PT).

Q. Who would receive the Promotional code email?
A. Promotional Code emails will be sent to the My VMware Super User for the “Sold To” customer on the qualifying order.

Q. What happens if I lose or do not redeem the promotion offer before it expires on March 15, 2018?
A. The redemption period of this promotion is only valid until March 15, 2018 at 11:59PM Pacific Time (PT). We will not be able to re-issue you the free offer.

Q. Can I get temporary keys for this promotion offer today?
A. No. VMware User Environment Manager 9.2 license will only be fulfilled within 6 months of the general availability of VMware User Environment Manager 9.2 or within 6 months after the eligible order is placed, whichever is later.

 

Support

Q. What Support and Subscription (SnS) offering is included for the VMware User Environment Manager 9.2 promotion?
A. One (1) year of Basic Support and Subscription (SnS) for the promotional license is included in this promotion at no additional charge.

Q. Can I pay an additional fee and request Production Support and Subscription (SnS) with this promotional license?
A. No. An upgrade to Production SnS is not available with this promotional license.

Q. When will the Support and Subscription (SnS) contract begin? What happens after the first year?
A. Your SnS contract for VMware User Environment Manager 9.2 will begin the day you redeem the promotion code and will end one year from that date. Approximately 90 days before the expiration of this SnS contract, you will receive a quote to renew at the then-current list prices. At the time of renewal, you may upgrade your SnS agreement from VMware Basic Support to VMware Production Support.

Q. How do I receive support once I redeem the promotion code and install the license keys?
A. When you redeem the promotion code, a one-year Basic Support and Subscription contract will be created. To learn how to request support, please visit: www.vmware.com/support.

Q. Whom can I contact if I have additional questions?
A. Please contact your VMware authorized reselling partner or VMware account representative if you have any questions regarding this VMware User Environment Manager 9.2 promotion.