Take Control of Your Multi-Cloud Environment
Simplicity Across Clouds Is Rare
91% of executives are looking to improve “consistency across [their] public cloud environments."
Applications Need to Be Modernized
68% of developers want to expand use of modern application frameworks, APIs and services.
Distributed Work Models Are Here to Stay
72% of enterprise employees are working from non-traditional environments.
Security Is a Top-Down Concern
Risk related to security, data and privacy issues remains the #1 multi-cloud challenge.
VMware Cross-Cloud™ services enable organizations to unlock the potential of multi-cloud with enterprise security and resiliency.
Modernize Faster Across Clouds
Modernize apps faster with a multi-cloud Kubernetes platform to help you build and run all apps consistently across clouds.
Get on a Faster Path to Prod
Build and deploy quickly and securely on any public cloud or on-premises Kubernetes cluster.
Simplify Kubernetes Operations
Build and operate a secure, multi-cloud container infrastructure at scale.
Pair with App Development Experts
Unlock value by modernizing your existing apps and building innovative new products.
App Platform
Build, run, secure, and manage all of your apps across any cloud with application modernization solutions and guidance from VMware.
11 Security Practices to Manage Container Lifecycle
Get recommended practices for DevSecOps teams that desire a more modern app methodology.
Solutions & Products
Power of Any Cloud with Consistency of One
Accelerate cloud transformation with an enterprise infrastructure, multi-cloud operations and modern app platform across the edge and any cloud.
Connect and Run with Confidence
Reduce time-to-value, lower costs, and enhance security while modernizing your private and public cloud infrastructure.
Enhance Digital Experiences
Securely, reliably, and optimally connect applications in the cloud and at the edge to deliver unique experiences.
Cloud & Edge Infrastructure
Run enterprise apps at scale with a consistent cloud infrastructure across public clouds, data centers and edge environments.
VMware Research: Multi-Cloud Strategies
Learn why enterprises find multi-cloud strategies critical for success.
Solutions & Products
Multi-Cloud & Anywhere Workspace
Empower your employees to be productive from anywhere, with secure, frictionless access to enterprise apps from any device.
Deliver an Engaging Experience
Put employees first with device choice, flexibility, and seamless, consistent, high-quality experiences.
Secure Today’s Anywhere Workspace
Ease the move to Zero Trust with situational intelligence and connected control points.
Automate the Workspace
Manage to outcomes — not tasks — with intelligent compliance, workflow and performance management.
Anywhere Workspace
Enable any employee to work from anywhere, anytime with seamless employee experiences.
Remote Work Is No Longer Optional
Shift from supporting remote work to becoming an anywhere organization.
Solutions & Products
Multi-Cloud Security & Networking
With connected security that delivers full visibility and frictionless operations, your apps and data are more secure with VMware, in any environment.
Secure & Connect Workloads
Operationalize consistent security and networking across apps, users, and entities with transparency built into our tools.
Protect APIs — the New Endpoints
Increase app velocity and centrally manage, secure, connect, and govern your clusters no matter where they reside.
Be Future-Ready
Get built-in threat intelligence spanning users, endpoints and networks to evolve your protection in a dynamic landscape.
Security & Networking
Deliver security and networking as a built-in distributed service across users, apps, devices, and workloads in any cloud.
Protect Your Multi-Cloud Environments
Discover the unique characteristics of malware and how to stay ahead of attacks.
Solutions & Products
Trusted Advisors on Multi-Cloud Journey
Partners are trusted advisors to guide customers’ journeys to multi-cloud, enabling digital innovation with enterprise control.
Work with a VMware Partner
Partners deliver outcomes with their expertise and VMware technology, creating exceptional value for our mutual customers.
Become a Partner
Together with our partners, VMware is building the new multi-cloud ecosystem positioned to become essential to our customers.
Partners
With thousands of partners worldwide, we are positioned to help customers scale their business, drive innovation and transform their customer experience.
Working Together with Partners for Customer Success
See how we work with a global partner to help companies prepare for multi-cloud.
Solutions
Customer Advocacy
At VMware, We Are All Advocates for You
And for us in Customer Advocacy, we are fully dedicated to representing your voice. VMware listens differently – we take action. Customer Advocacy’s mission is to ignite systemic business improvements across VMware that maximize the customer, employee and partner experience
Tell Us What You Think
Customer Advocacy at VMware
In this video, watch an overview of Customer Advocacy at VMware and how we drive change based on customer, partner and employee feedback.
Customer Advocacy
At VMware we listen, but more importantly we act. Customer Advocacy works directly with VMware’s leadership to address improvement opportunities in the areas most critical to our customers and partners. Here is just a sampling of what we’ve been up to, based on what we’ve heard from you.
Read more about how we've acted on your feedback.Industry Recognition
We are honored to be named a Finalist for the Customer Experience Innovation in Product Awards by CXPA. Learn more about this award and other industry recognition we’ve received.
Get the DetailsStay Connected with Customer Advocacy
Follow Kate Woodcock on TwitterHow We Listen
In Customer Advocacy, we love nothing more than engaging with VMware’s incredible customers and partners. We seek to understand your perspectives and perceptions of our brand, services and solutions through a variety of formal and informal listening posts, including:
Live Conversations
Request a conversation with a member of our Customer Advocacy team.
Join our Inner Circle community and get exclusive member benefits.
Participate in an upcoming VMware Insights Survey.
Taking Action
At VMware we listen, but more importantly we act. Customer Advocacy works directly with VMware’s leadership to address improvement opportunities in the areas most critical to our customers and partners. Here is just a sampling of what we’ve been up to, based on what we’ve heard from you.
Read more about how we've acted on your feedback.
Product Satisfaction
Focusing on product consistency and functionality to satisfy your needs
- We released a fully-featured HTML5 vSphere Client in vSphere 6.7 Update 1. For more information, please check out this blog.
- We continue to focus on delivering consistent product experiences across our entire portfolio, particularly in the areas of lifecycle management and certificate management.
- We specifically focus our attention on quality, interoperability and making our products easier and simpler to use.
Strategy and Product Plans
Increasing clarity and transparency around our company strategy and product plans
- We are communicating our company strategy and product direction more broadly, leveraging press and analyst briefings, webcasts, event keynotes, and customer meetings. We will also continue to provide clarity on our role in digital transformation.
- We have published our company strategy and several product overview videos to VMware.com and YouTube. We have also published our roadmap for VMware Cloud on AWS.
- We are empowering our customer-facing teams to share more timely and relevant product direction information with you.
Engagement with VMware
Enhancing sales and services engagements to ensure you get the most out of your VMware relationship
- We have designed our account planning process to facilitate continuous customer engagement and have equipped our sales teams to help you fully understand the value VMware solutions provide. We are also utilizing industry best practices to transition accounts when necessary and to ensure a smooth customer experience along the way.
- We have implemented new technologies to reduce the effort required to access and diagnose logs and we are also investing heavily in Skyline to ensure its capabilities continue to grow to meet the needs of our customers.
- We have revamped our certification policies to enable more customers to get certified and stay certified. Learn more on what this means for you!
Partner Relationship
Enabling VMware’s partners to deliver the best possible solutions to you
- We empower our partners to help you get the most value out of your VMware investments. Learn more about where we are focusing based on partner feedback.
Our Key Survey Programs
Customer & Partner Relationship
Global Relationship Surveys seek to understand the overall customer and partner experience with VMware by encompassing all of your interactions with VMware people and products.
Product Satisfaction
Product Satisfaction Surveys focus on your experience and satisfaction with the newest versions of specific products.
Professional Services & Support
Professional Services and Support Surveys assess the quality of service we provide in our consulting engagements and in our resolution of support requests, respectively.
To ensure VMware confidentiality, we work with expert partners to execute our feedback programs: VMware Privacy Policy, Maritz Inc., Topline Strategies, TNS
Engage with Us
Customer Advocacy highlighted in recent RegalixTV interview
Customer Advocacy highlighted in recent RegalixTV interview
Watch Kate Woodcock share Customer Advocacy’s secrete sauce with Kevin Benedict from RegalixTV.
Are you ready to join the conversation?
Are you ready to join the conversation?
Learn about the Inner Circle community and its exclusive member benefits.