VMware Support Offerings and Services

VMware Skyline

Get proactive to avoid issues and free time to focus on more strategic priorities and innovations.

• Get Started with Skyline

Production Support

Focused, 24-hour support for production environments.

• Production Support

Basic Support

Weekday support for test, development, and non-critical deployments.

• Basic support

FIND A RESELLER

Extended Support

Protection against security threats and severity 1 issues after a product reached end of support.

• Extended Support

Developer Support

Streamlined application and script development, 12 hours per day, 5 days per week.

• VMware SDK & API Support

US Federal Technical Support

Provided by experienced engineers with U.S. citizenship, located on U.S. soil.

• U.S. Federal Technical Support

Per Incident Support

Single incident or 3 or 5 per incident support packs.

• Per Incident Support

Complimentary Support

Web-based support for Fusion, Workstation Pro and Workstation Player.

• Complimentary Support

VMware SASE

Support for critical SASE deployments

• SASE Carrier Grade Support Datasheet
• SASE Premier Support Datasheet 
• SD-WAN Hardware Replacement Services Datasheet

VMware Carbon Black Platinum Support

• VMware Carbon Black Platinum Support Datasheet

Retired Support Offerings

The following support packages are no longer available for purchase.

• Premier Support
• Premier Support for Healthcare
• Premier Support for Financial
• Premier Support or Telco
• Premier Support for Federal
• Premier Support Resident Engineer
• Premier Support Account Manager
• vFabric Developer Support
• SpringSource Developer Support
• Business Critical Support
• Mission Critical Support
• Mission Critical Support Plus
• Mission Critical Support for Workspace ONE
• Healthcare Support
• Carrier Grade Support