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Integrien Alive Acquisition Update
Welcome to VMware Global Support Services
We wish to extend a warm welcome to our Integrien customers. We are dedicated to providing you with outstanding support services, and to meeting your future product support needs.
As of December 10, 2010, VMware is providing support for the following Integrien product:
| Integrien Product Name | New VMware Product Name |
|---|---|
| Integrien Alive Enterprise | VMware vCenter Operations Enterprise |
If your Integrien software support and subscription contract is active as of December 10, 2010, you will continue to receive service without interruption. To ensure uninterrupted access to support personnel, tools and information, each active software support contract is being mapped from Integrien’s support offerings to the corresponding equivalent at VMware:
- Integrien Standard will become VMware Basic Support and Subscription.
- Integrien Extended and Priority, Central Site 24x7 will become VMware Production Support and Subscription.
To inquire about renewing your existing support contract, please use our web form or call the Renewals Hotline at 720.889.8665.
To learn more about VMware’s support, visit the VMware Support Offerings page.
To familiarize yourself with VMware Technical Support process and procedures, we highly recommend you read the VMware Technical Support Guide .
We are looking forward to providing you with the high-quality support our customers demand.