Simplicity Across Clouds Is Rare
91% of executives are looking to improve “consistency across [their] public cloud environments."
Applications Need to Be Modernized
68% of developers want to expand use of modern application frameworks, APIs and services.
Distributed Work Models Are Here to Stay
72% of enterprise employees are working from non-traditional environments.
Security Is a Top-Down Concern
Risk related to security, data and privacy issues remains the #1 multi-cloud challenge.
Get on a Faster Path to Prod
Build and deploy quickly and securely on any public cloud or on-premises Kubernetes cluster.
Simplify Kubernetes Operations
Build and operate a secure, multi-cloud container infrastructure at scale.
Pair with App Development Experts
Unlock value by modernizing your existing apps and building innovative new products.
Scale Your Business & Innovate
Secure, run, and manage modern apps at scale, across clouds with consistent operations, higher speed, and reduced risks.
Accelerate Cloud Transformation
Modernize infrastructure, ops and apps to reduce cross-cloud complexity, lower costs, and improve security.
Empower a Hybrid Workforce
Enable anywhere work with broad effective security, a frictionless employee experience, and reduced cost and complexity.
Run enterprise apps at scale with a consistent cloud infrastructure across public clouds, data centers and edge environments.
Deliver an Engaging Experience
Put employees first with device choice, flexibility, and seamless, consistent, high-quality experiences.
Secure Today’s Anywhere Workspace
Ease the move to Zero Trust with situational intelligence and connected control points.
Automate the Workspace
Manage to outcomes — not tasks — with intelligent compliance, workflow and performance management.
Secure & Connect Workloads
Operationalize consistent security and networking across apps, users, and entities with transparency built into our tools.
Protect APIs — the New Endpoints
Increase app velocity and centrally manage, secure, connect, and govern your clusters no matter where they reside.
Get built-in threat intelligence spanning users, endpoints and networks to evolve your protection in a dynamic landscape.
Deliver security and networking as a built-in distributed service across users, apps, devices, and workloads in any cloud.
Work with a VMware Partner
Partners deliver outcomes with their expertise and VMware technology, creating exceptional value for our mutual customers.
Become a Partner
Together with our partners, VMware is building the new multi-cloud ecosystem positioned to become essential to our customers.
The Customer Number is a 10-digit numeric identifier that is assigned to each customer contact for the purpose of technical support. You will use the Customer Number to access your account information as well as the VMware technical support telephone system. Customer Numbers are unique for each customer contact and should not be shared with others.
The updated system is designed to significantly reduce the time needed to process telephone technical support requests by automating manual procedures. The system will achieve this through the use of numeric customer identification and the latest enterprise technologies such as Interactive Voice Response (IVR) and Computer Telephony Integration (CTI).
You should experience reduced wait times while Customer Service Representatives process your information, and help you to receive a callback from a Technical Support Engineer. This means you’ll have to wait less time for an engineer to begin resolving your support issues.
When you call the VMware technical support line, please have your Customer Number ready. The Interactive Voice Response system will prompt you to enter your Customer Number or other identifying information, select the appropriate product under contract, and select an action (create a Support Request (SR), follow up on an existing SR, or close an SR). Once these steps are completed, the system will route you to the appropriate VMware contact – a Customer Service Representative. The IVR has speech recognition capability, allowing you to speak your responses to IVR prompt.
VMware will provide you with your Customer Number when you log into your account online, and this information will also be provided in various status and confirmation e-mails that VMware sends. You can find your Customer Number online under your account profile any time after your first login. Additionally, Customer Service Representatives can provide you with this information when you call the technical support hotline.
Yes! The web is still the primary method to file and track Support Requests. Visit My VMware to submit a Support Request. This is the most efficient method for logging a Support Request. However, when you do choose to contact VMware Technical Support via phone, you should experience a streamlined process with shorter wait times and increased efficiency.