VMware vCenter Support Assistant is a free plug-in that accelerates support request resolution. It also provides proactive alerts that identify technical issues before problems occur.
Reactive Support & Accelerated Resolution
Manage technical support requests better.
File Support Requests within vCenter
Use vCenter Support Assistant to file support requests for any product for which you already have VMware (not OEM) support entitlements – regardless of whether that entitlement is via subscription, or paid-for incident packs.
Collect and Attach Diagnostic Information
With just a few clicks, vCenter Support Assistant can directly generate log support bundles from vCenter Server and vSphere. You can also easily attach other files, such as screenshots, to your support request. Files are sent securely over SSL.
View Existing Support Requests
Easily view the status of your existing support requests, add comments for VMware Support, view email exchanges, and select further diagnostic information or other files to upload.
Security and Privacy
Keep data secure and private.
Transmit Data to VMware Securely
Data is encrypted en-route to and on location at VMware.
Configure Data Transmission
vCenter Support Assistant allows you to choose which hosts transmit data and uses single sign-on credentials from vCenter.
Proactive Support & Prevention
Get proactive alerts and collect log files.
Receive Alerts and Recommended Fixes
Automatic notifications within vCenter keep you up-to-date on any issues and provide you with recommended solutions.
Transmit Selected Log Files Automatically
Selected log files are collected and regularly transmitted to VMware Tech Support and matched to a dynamic list of known issues sourced from hundreds of thousands of customers.
Configure Data Collection Times
vCenter Support Assistant allows you to set the collection frequency and time of day to minimize impact on your system’s performance.