Digitally Transform Employee Experience with Remote Support
In today's competitive global economy, prioritizing the digital employee experience is critical to attracting and retaining skilled employees, fostering innovation, and driving productivity, profit, and strong customer experience. However, technological problems are inevitable, and the same digital tools that empower employees one minute can be a roadblock the next.
Workspace ONE Assist (formerly called Workspace ONE Advanced Remote Management) is a comprehensive, fully integrated remote support solution that enables organizations to deliver quality IT support and maximize their end-user computing investments, while mitigating lost revenue, productivity, and decreased employee satisfaction. Workspace ONE Assist empowers IT and help desk staff to remote view or control Android, iOS, macOS, and Windows devices, directly from the Workspace ONE console, while maintaining employee privacy and trust.
Improve the digital employee experience across every worker persona and use case
Remotely control Android, Windows CE, Windows 10, and macOS devices, and remotely view iOS devices in real-time to quickly troubleshoot and fix device, network, or app issues with file and task management tools, including File Manager, Command Line, and Registry Editor Highlight items and guide employees through various tasks with Screen Draw
Notify employees when their screen is visible and enable them to pause a remote session for enhanced privacy
Maximize your end-user computing investments and improve help desk utilization and first call resolution rate
Remotely control or view any managed device, including attended or unattended corporate-owned or BYO devices, directly from the Workspace ONE console
Increase first call resolution rate by giving help desk staff customized access to features through a web-based console
Improve average handle time with Shortcuts feature to quickly access commonly used device settings and apps
Easily record remote sessions for training
Why Workspace ONE?
Workspace ONE Unified Endpoint Management (UEM) technology now powers VMware Workspace ONE, an integrated platform for the digital workspace.
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Your Top Questions Answered
What is EMM?
Enterprise mobility management (EMM) is a device- and platform-agnostic solution that centralizes the management, configuration and security of all devices in an organization, both BYO and corporate-owned. EMM goes beyond traditional device management to include the management and configuration of enterprise apps and content.
A comprehensive EMM solution will include MDM, MAM, mobile content management (MCM), identity management for access control, and productivity apps for easy access to corporate email, calendar, contacts, content repositories and intranet sites. When done right, an EMM solution should supply both the technical capabilities to simplify management and security for IT as well as a pleasant user experience for the employee.
What is UEM?
Unified endpoint management (UEM) enables IT to stop using separate tools to manage mobile, desktop and now Internet of Things (IoT) devices. UEM solutions provide a holistic and user-centric approach to managing all endpoints by combining traditional client management of desktop and PC systems with a modern enterprise mobility management (EMM) framework. A comprehensive UEM solution will enable IT to manage users and deliver a consistent experience across all endpoints, secure and manage the full device lifecycle, and do it all in a single, comprehensive platform.
What is MDM?
Mobile device management (MDM) is a device lifecycle management technology that enables IT to deploy, configure, manage, support and secure mobile devices through MDM profiles installed on the devices. MDM software provides asset inventory, over-the- air configuration of email, apps and Wi-Fi, remote troubleshooting, and remote lock and wipe capabilities to secure the device and the enterprise data on it. MDM is the foundation of a comprehensive enterprise mobility management (EMM) solution.
What is BYOD?
Bring your own device (BYOD) is an IT policy that allows employees to use their personal devices for work purposes. EMM platforms enable organizations to implement a BYOD strategy without sacrificing security or employee privacy by providing separation of work and personal data on the device. This separation allows IT to manage and secure only the work data on an employee-owned device. If a device is ever compromised or when an employee leaves the company, IT is able to remove only the work-related data, leaving the personal items on the device intact.