Effective Date: December 5, 2014
VMware respects the privacy of our customers, business partners and other visitors to our websites. We recognize the need for appropriate protections and management of your personal information that you provide to us. VMware has therefore established this Privacy Statement to assist you to understand what personal information we collect and how that personal information is used. This Privacy Statement applies to data collected by VMware Inc. and VMware Global (“VMware”) through VMware Software Manager (“vSM”).
EU-US Safe Harbor
VMware adheres to the EU-US Safe Harbor Privacy Principles, as described in more detail in our https://www.vmware.com/safeharbor.html.
What personal information does VMware collect?
vSM allows you to download products or services easily and efficiently with a click of a button, including the VMware vCloud Suite, VMware may collect information about individuals such as their name, address, telephone number or email address, user IDs and passwords (including your MyVMware credentials), customer numbers, location information (including city, state, region and country where downloads occur) billing and transaction information, credit card or other financial information and contact preferences. Personal information collected online may be supplemented with information you provide to VMware through other VMware services, as well as other sources such as trade shows or seminars, and other data appending methods such as spot tags, tracking and cookies as referenced below. Additionally, VMware collects technical information, including personal information about your device and your use of VMware products and services as described below in the section “Technical Data”.
How does VMware use personal information?
VMware will use personal information to provide customers, business partners and website visitors with information and services and to help us better understand your needs and interests. Specifically, we use your information to: provide you with access to your VMware accounts, allow you to review and manage your purchases and download purchased products and services, understand your business needs, improve our products and services, help you complete a transaction or order, communicate with you, deliver products/services to you, bill you for products/services you purchased and provide ongoing service and support. We may also pass on your information to a third party, such as a partner, if you have asked us to do so or if required to fulfill your purchased products and/or services. Occasionally we may use your information to contact you to complete surveys that we use for marketing and quality assurance purposes.
With whom does VMware share personal information?
VMware contracts with third party service providers and suppliers (including distributors and resellers) to deliver certain products, services and customer solutions. VMware may share personal information with its service providers and suppliers to the extent needed to deliver the service or respond to requests for information on products or services or otherwise support the customers' business needs. Third party service providers and suppliers receiving personal information are expected to apply the same level of privacy protection as contained in this Privacy Statement. They are required to keep confidential the personal information received from VMware and may not use it for any purpose other than as originally intended.
Except as described in this Privacy Statement, VMware is not in the business of selling or renting your information to others and will not share personally identifiable information with other third parties without your permission, unless required by, or in connection with, law enforcement action, subpoena or other litigation, or applicable law or in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business, or within the group of affiliated VMware companies, if and to the extent legally permissible.
We reserve the right to fully use and disclose any information that is not in personally identifiable form.
Transfer of Your Information to Other Countries
If you would like to receive or unsubscribe from receiving marketing communications, please click here https://www.vmware.com/learn/subscription2.html.
If you would like to request access to or have a correction made to personal information that we may have collected from you (possibly subject to handling fees), please contact firstname.lastname@example.org. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID, before granting access to data.
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at email@example.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Security of Personal Information
VMware is committed to taking reasonable efforts to secure the personal data you choose to provide us. To protect the privacy of any personal information you may have provided, VMware employs industry-standard controls including physical access controls, encryption, Internet firewalls, intrusion detection, and network monitoring. In addition, access to confidential information is limited to those individuals and agents having a need to know.
Cookies, Logging and Spotlight Tags
VMware uses some cookies that are strictly necessary for the delivery of services on our website. Cookies that are strictly necessary allow us to improve the safety and security of our website, authenticate account users, allow you to access your private accounts on our site, allow you to sign into many portals with the use of only one login, balance the traffic on our site, and remember information that you have submitted on forms when you request services on our site. Cookies that are strictly necessary do not gather any information about you that could be used for marketing or remembering where you've been on the internet.
VMware also uses 'performance' cookies that collect information about how you use our website, including which pages you visit, and if you experience any errors. These cookies don't collect any information that could identify you and use anonymous information to provide statistics on how our website is used, help us improve our website by measuring any errors, test different designs on our site, and help us measure the traffic on our site so that we can optimize our content accordingly. VMware’s performance cookies are only used to help us improve how our website works, understand what interests our users and measure how effective our advertising is.
When you use vSM, VMware collects and/or logs technical information about your use of vSM. For example, technical data may include Internet Protocol addresses; a UUID for each unique download; port and customer numbers; download time and file size; information about the products you download including product name and version type; Internet domain names, the web browser and operating system used to download products and services, the vSM visitor’s location, the files visited, the time spent in each file, and the time and date of each visit. VMware collects these through the use of log files and web beacons.
Links to Non-VMware Websites and Third Parties
If you have any questions regarding this Privacy Statement or believe that the privacy of your personal information has not been respected, you may submit a complaint in writing to the attention of VMware's Office of the General Counsel, 3401 Hillview Ave, Palo Alto, California, 94304 or email: firstname.lastname@example.org. If you have a comment or concern that cannot be resolved with VMware directly, you may contact the competent local data protection authority.
Changes to this Statement
VMware will review and update this Statement periodically and will note the date of its most recent revision above. If we make material changes to this Statement, we will notify you either by prominently posting a notice of such changes prior to implementing the changes or by directly sending you a notification. We encourage you to review this Privacy Statement frequently to be informed of how VMware is protecting your information.