What is a frontline worker?
Service or task workers who deliver the goods and services we rely on every day. Unlike desk-based knowledge workers, frontline workers aren’t tied to a desk and report to a jobsite or are in the field. Example frontline worker occupations include delivery drivers, warehouse workers, store associates, and nurses.
Frontline workers rely on mission-critical devices, optimized to access line-of-business (LOB) apps, in order to complete a well-defined task or operation. Mission-critical devices come in a variety of form factors, including rugged handheld computers, mobile point-of-sale devices, mobile printers, wearables and interactive kiosks.
The devices frontline workers rely on are considered mission-critical because if they fail, the workers using them can’t do their job, immediately impacting the business’s bottom line.
Since devices used by frontline workers are typically deployed in environments with limited connectivity, enrollment and configuration must be low-touch. Organizations must also provide an exceptional worker EX and mitigate device downtime with proactive management and remote support.
Frontline worker occupations have a notoriously high turnover rate. In order to keep workers happy and engaged, IT must deliver a seamless, consumer-like digital EX with a comprehensive Unified Endpoint Management (UEM) solution, like Workspace ONE.
Workspace ONE enables organizations to improve frontline worker EX with simplified management and support of mission-critical devices, at scale, including shared device management, analytics and automation, and remote worker support, from a single console.