What is the future of the vCenter Lab Manager product line?

As customers continue to expand the use of virtualization both inside the datacenter and outside the firewall, we are focusing on delivering infrastructure solutions that can support these expanded scalability and security requirements. As a result, we have decided to discontinue additional major releases of vCenter Lab Manager. Lab Manager 4 will continue to be supported in line with our General Support Policy through May 1, 2013.

How is VMware addressing customer needs around catalog-based self-service provisioning?

As VMware continues to invest in our customers' journey to cloud computing, we are focused on delivering secure enterprise hybrid clouds with VMware vCloud Director. vCloud Director delivers the scalability and security necessary to deliver catalog based self-service provisioning across all workload types, across multiple enterprise tenants, and across both private and public deployment models.

When is the current end-of-support date for vCenter Lab Manager 4?

For customers who are current on SnS, General Support has been extended to May 1, 2013. 

Will maintenance patches and minor releases continue to be released for vCenter Lab Manager?

Yes, customers who are current on Support and Subscription (SnS) will continue to have access to ongoing maintenance patches until the end-of-support date in line with our General Support policy.

Will vCenter Lab Manager continue to operate even after the current end-of-support date?

Yes, the product will continue to function.

Are vCenter Lab Manager customers eligible for offers to any new products?

To provide Lab Manager customers with the opportunity to leverage the scale and security of vCloud Director, customers who are active on SnS may exchange their existing licenses of Lab Manager to licenses of vCloud Director at no additional cost. This exchange program is entirely optional and may be exercised anytime during Lab Manager’s General Support period. This provides customers the freedom and flexibility to decide whether and when to implement a secure enterprise hybrid cloud.

The Primary License Administrator can file a Customer Service Request to request an exchange of licenses. For more information on the terms and conditions of the exchange, contact your VMware account manager.