IDC interviewed organizations that have invested in VMware Education and Training for their IT employees. Study participants described how staff who have completed VMware Education and Training courses are more knowledgeable and productive than untrained employees. As a result, these employees can take on more work and provide more value to their organizations through improved technological skills and creativity in applying virtualization-based technology. IDC projects that these VMware customers will realize strong value in their investment with a projected average three-year ROI of 350% by: 

• Giving IT teams the knowledge and experience they require to support the business more effectively and efficiently 
• Enabling IT teams to deliver resources with greater agility in response to business demand 
• Delivering more stable and scalable IT services to employees and customers 
• Creating more cost-effective architectures for customers’ VMware environments