The ways in which people interact with technology across all aspects of their daily lives is changing fast and often in complex ways. Whether it’s paying for their morning coffee using a smart phone, tracking their recent 10k run or filing a tax return, there is an expectation that technology should enhance every experience, however frequent that interaction might be.
Within the public sector, organisations are in an urgent race to pursue and cement their digital agendas and quickly adapt how they offer their public services. Cutting edge technology such as the Internet of Things (IoT), machine learning, and blockchain can make governmental services more effective by protecting infrastructure, creating personalised and secure citizen interactions, and automating mundane tasks so employees can focus on more value‑adding jobs. But the benefits of these and many other technological advancements cannot be achieved without the right talent to drive innovation behind the scenes and deliver a better overall experience for citizens.