What is Digital Employee Experience (DEX)?
It’s the employees’ perceptions and feelings from their interactions with the digital tools they use to perform their jobs.
Learn how Workspace ONE can automate critical help desk processes.
Find out how your organization can use Hub services to get the most out of Workspace ONE Intelligent Hub.
Ensure employee experience and productivity by continuously measuring and monitoring digital workspace metrics that impact end user experience. Gather employee sentiment through customized and contextual surveys. Gain end to end visibility and insights into the overall employee experience and quickly surface users, apps and devices with poor experiences that need your attention.
Delivering seamless experiences and minimizing tech disruptions is key to keeping employees engaged and productive anywhere.
An end user experience management software that empowers organizations to monitor, measure and improve employee experience, from anywhere and on any device.
When organizations deploy sophisticated technology to their remote workforce, employees become brand ambassadors who deliver the best customer experiences.
Onboarding is more than just an employee’s first day at an organization; it covers transitions to working from home, new roles, returning to the office, device refreshes, and more.
When digital workplaces are designed with end-user experience in mind, employees are happier and more productive leading to lower attrition rates.
An adoption program ensures employees leverage technology as part of their day-to-day and understand the benefit of the tools and value to the organization.
We were familiar with VMware Workspace ONE. There were other options, but we knew that we could do more with a mature product. VMware has a 10-year lineage with Workspace ONE. I didn’t want a version 1.1 product.
Our main business driver for deploying Workspace ONE Hub Services was to provide a unified experience no matter what platform our users selected.
With the acceleration of digital transformation, and the imperative of the business to support flexible work, all organizations are now being measured on employee experience and its related effect on productivity. Employee experience is critical to the success of a shift to an “anywhere organization.”
Successful employee experience projects that are delivered by IT have partnership with HR, line of business decision makers and employee stakeholders.
The end-user computing landscape in many organizations is a number of silos—different devices and operating systems, identity and access providers, applications stacks and more. All of this provides a disjointed employee experience. Organizations are challenged to cut across these silos and provide an integrated and seamless employee experience to their workforce, and lack the visibility to measure experiences with a comprehensive experience score. By combining employee experience with experience management, IT can improve the employee experience and efficiently remediate issues when they arise.
Digital Employee Experience Management (DEEM) is the process of measuring all interactions with digital tools, such as device, OS, apps, network, etc., and delivering a seamless, device-agnostic user experience and security across all major mobile and desktop platforms—including Windows 10, macOS, iOS and Android.
Digital Employee Experience Management aggregates data from multiple sources, analyses, applies machine learning models and delivers employee, app and device experience scores, as well as a wide range of dashboards and reports. Admins can then identify anomalies and predict issues, and deliver a fix using the powerful automation engine.
After a successful technology roll out, you will need to explain to users the benefits that Workspace ONE brings to them, to ensure they engage enthusiastically. You want to empower your users to make the most of the new tool and become proficient using it.
Check out the End User Adoption page for adoption and change management guidance and enablement tools
Learn more about Digital Employee Experience with this Tech Zone overview on DEX features, architecture, and components.
Discover how you can transform employee experience to drive profitability and growth.
Quickly assist employees or troubleshoot and fix device issues in real-time.