Knowledge Base Articles

• Check for End of Support Dates
• Upgrading the Service Manager database when template records are linked to a single customer record fails with the error: No records were found to upgrade
• Cannot enable or disable Field Level Audit in Service Manager 9.0 System Administration settings
• Installing VMware Service Manager on Windows Server 2008 fails with the error: Error 1920. Service IISADMIN IISADMIN failed to start.
• A Parser Error is generated when launching the Service Manager 9.0.0 API
• Logging into VMware Service Manager fails with a configuration error
• Does caching boost performance for infraEnterprise?
• A VMware Service Manager Customer Survey is not sent after a call is closed
• Explorer pane issues seen in Infra v8 running Internet Explorer 8
• Where is the Data Dictionary for infraEnterprise 8.0.0?
• Calls logged through infraEnterprise incoming email end up in the wrong partition

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