Tech Support Summit

Learn from the experts.

With the health and safety of our employees, customers & partners as our highest priority during the current pandemic, VMware Global Support Services has made the decision to cancel our Broomfield Tech Support Summit planned for October 27–28, 2020. With the continuation of group-size gathering restrictions in the State of Colorado, it is no longer feasible for VMware to host this event.

Refunds or PSO credits for any registration fees paid will be issued by Monday (June 22nd). We recommend contacting the Omni Hotel Interlocken to cancel any reservations you or your company may have made.

Tech Support Summit 2020

Learn from the experts!

Meet and learn from our Global Support Services experts, who will be leading technical talks across a range of areas and products. Opportunities to attend exciting keynote sessions each morning and in-depth breakout sessions for specific products you are interested in. We will also have expert bars staffed, Hands-On Labs, 1:1 Sessions with tech experts and GSS Leadership!



VMC, NSX-T and AWS Networking

Understanding and Using AppDefense

vSphere with Kubernetes

vRealize Automation and Orchestrator


HCX Migrations and NSX

NSX-v to NSX-t Migrations

Daily Life with vSAN

iSCSI and WSFS on vSAN


Advanced VM Performance

Latest vSphere Features

PSC Convergence and Maintenance

Upgrading to the Latest vSphere Release

Site Recovery Manager and vSphere Replication


Horizon On-Premise

Workspace ONE and SSO

Keynote Speakers from the Office of the CTO 

“The rise of application platform and the new role of the infrastructure engineer.” by Emad Benjamin, Sr. Director & Chief Technologist

Emad Benjamin has spent the past 25 years in various software engineering positions involving the development of application platforms and distributed systems for industries such as finance, health, IT, and heavy industry. During his 15 years at VMware. Emad spent 5 years developing various application platforms and 8 years working with VMware customers as part of worldwide escalation team, focusing on scalability and performance tuning. Since Emad joined VMware’s Office of the CTO two years ago, he has focused on building hybrid cloud distributed runtimes that are application aware.


You can view some of Emad’s VMworld sessions here.

“Digital Transformation and VMware’s portfolio” by Amanda Blevins, Sr. Director & Chief Technologist

Amanda Blevins leads the Office of the CTO Global Field Programs. She enables customers and partners to achieve business objectives by co-creating a comprehensive technology strategy with executive leaders. She focuses on cloud, edge and emerging technologies. Amanda collaborates with R&D Business Units to ensure VMware’s portfolio meets the strategic needs of customers and the industry. She is passionate about innovation and enabling cross-functional teams. Amanda has been in the IT field for over 25 years in various infrastructure operations and architecture roles. She joined VMware in 2010 and a few years later became VMware’s first female Principal Systems Engineer.


You can view Amanda’s VMworld sessions here.

Topics from Past Events

Have Questions?


Please reach out to your Support Account Manager, TAM, SE, or to get assistance.

Customer Testimonials

Customer Testimonials

- “The sessions were fantastic. Next year I plan on doing my homework and signing up for 1:1 meetings.”

- “I love it! It was so nice to talk with techs about issues/concerns face-to-face.”

- “I really enjoyed this summit - I liked the smaller settings for product reviews and especially the 1 on 1 sessions I had to ask questions specific to my use of the products and challenges/RFEs my team has.”