My VMware is a self-service, integrated, account-based interface that will simplify your online product license and support management experience. All VMware partners and customers may use this site.
In many cases, your customers may designate you, VMware authorized partners, with these permissions.
For additional partner resources & partner training for My VMware, please visit Partner Central.
Below you will find a variety of ways to learn about the new functionality in My VMware and get trained on what's new in My VMware. There will be full vmLIVE schedule, self-paced e-learning and quick reference materials widely available enabling you to understand the improvements that My VMware brings to you and your customers.
Every Partner should watch this brief presentation on My VMware to understand the basics, including the importance of Entitlement Account (EA), Super User (SU) and Procurement Contact (PC).
Please note that the following courses require a Partner Central login. Don't have a Partner Central account? Self-register today.
|Role-based Training by Job Function|
|View All in Partner University|
|My VMware: Partner 101 (20 min)||For a general working knowledge of the standard features of My VMware and how to manage Licenses and Support, we highly recommend "My VMware Partner 101" for all Partners.|
|My VMware: Managing Customer's Product Licenses/Support (25 min)||Role: I manage our customer's product licenses and support on their behalf.
Audience: Partner License Manager
|My VMware: Order Management Overview (10 min)||Role: I process VMware orders and need to understand how My VMware changes our order process
Audience: Partner Order Desk Personnel
|My VMware: Providing Tier 1 Customer Support (25 min)||Role: I provide VMware Tier 1 support to our customer and will support them using My VMware
Audience: Partner Tier 1 Support Personnel
No, your My VMware profile is different than the Partner Central profile. Your Partner Central account has a log in email address with a .vmw extension (similar to firstname.lastname@example.org), whereas your My VMware log in email address does not (similar to email@example.com). To register for an account with Partner Central, please use the User Self Registration Form.
Depending on your Partner type, this Customer-centric tool may affect what is required of Purchase Orders for manual and EDI transactions. Specifically, an EA number will be required for orders for existing Customers. In addition, you can expect changes to the display of license and support information and the structure of how such information is managed within the Entitlement Account. When managing your Customer’s account, certain permissions may be required and must be assigned by your Customer to act on their behalf.
Please review the Customer FAQs for more information.
No. The Super User designation typically remains with the Customer, with permission levels granted to you by your Customer. If you would like to be the Super User, please obtain permission directly from your Customer, confirming their desire to transfer all rights and capabilities to your organization as the Super User designation may carry specific legal responsibilities.
I am listed as the Super User on my Customer’s account but I’m not sure if this is correct, what should I do?
Please contact VMware as this may be an error during the conversion process. Please contact the Partner Support Center.
My VMware does not change the current process to view or obtain support on OEM licenses. Certain OEM Partners are responsible for their Customers’ Level 1 and Level 2 support as “authorized support providers”. Therefore, support is not associated to those licenses in the portal and will not be visible.
Depending on your Partner type, most NFR licenses do not come with support and this remains unchanged. As before, you may use your support codes for this purpose. Locate your Support Code in Partner Central and redeem online on the Partner Support Center.
Renewal of your NFR licenses remains the same; they are renewed annually via the renewal of your Partner program agreement. If you have more program-related questions, please contact the Partner Support Center.
If you are no longer using the older versions of the license, please contact the Partner Support Center to have them removed from your account.
Why don’t my Partner Evaluations appear in the tool? My Customer Evaluations are visible, but my Partner Evaluations are not. What’s the difference?
VMware utilizes a separate process to issue Partner-specific evaluations and this process is not currently linked to the My VMware portal.
However, Customer Evaluation licenses downloaded directly from www.vmware.com will appear in My VMWare.
Yes, Customers may be assigned, or may request more than one EA. During the conversion process to My VMware, Customers may automatically be assigned more than one EA number in their account. Please contact VMware if you wish to merge or aggregate your EA numbers, or if needed, to request additional EA numbers to be added.
There is no account level higher than an EA account. Customers with multiple EA accounts will also have multiple Super Users, each with the ability to manage only the entitlements tied to that specific EA number.
For new Customers, the initial EA number is created during the processing of their first order. All subsequent orders will roll up to this EA unless requested otherwise.
For existing Customers, it’s important to look up and include your Customers’ EA number to make sure they are able to access their licenses through MY VMware. If no EA is provided for an existing Customer, this may cause delays during the ordering process or a new EA number may be created in error which will cause additional delays and impact Customer satisfaction. To avoid such delays, ensure that all orders for existing Customer include their EA number.
New Customer are assigned their EA number during the order process.
I am a Reseller Partner. What happens if I do not provide an Entitlement Account (EA) number on the purchase order to my Distributor?
I am a Reseller Partner, how do I find my Customers Entitlement Account (EA) number if they don’t provide it?
To locate your Customers EA number, please use the “EA Look-Up Tool” provided online in Partner Central. If your Customer has more than one EA number, please contact your Customer to determine which EA number they prefer to use.
I am a Distributor Partner, what happens if I do not provide an Entitlement Account (EA) number on the purchase order to VMware?
If the PO is for a brand new Customer, VMware will create the EA number during the ordering process. For all existing Customer orders, an EA should be provided. If no EA is provided for an existing Customer, this may cause delays during the ordering process or a new EA number may be created in error which will cause additional delays and impact Customer satisfaction.
I am a Distributor Partner, how do I find my Customers Entitlement Account (EA) number if they don’t provide it?
Locating the EA number is a shared responsibility of the Partner Channel. The “EA Look-Up Tool” (coming soon) will also be provided for use in Distributor Central. If more than one EA is available to choose, please contact your Reseller Partner for more information.
How do I distinguish my licenses by type? VSPP vs. OEM vs. Not For Resale vs. Internal Use Licenses?
My VMware allows users to determine their own organizational structure for licenses. Utilizing the folder management capability of My VMware, you may identify and group your products by order number, by name, by license type, or by any designation you choose. Once your order appears in the portal, you may make those changes at your discretion.
FAQs for Renewals answers the major questions about our Renewal Polices. The complete Renewal Policy description is in our Global Support and Subscription Services "SnS" document.
The process for Partner Activation Code (PAC) license redemption for OEM Customers remains unchanged with one exception. During the redemption steps, the Customer is asked to select the appropriate EA number from a drop down menu. It is possible to have multiple EA numbers, both personal and corporate, but only one EA number can be chosen per license. If no EA number is chosen, we assume the Customer wants a new EA account created. If no EA number is available to select, this is likely a new Customer and an EA will be created automatically by VMware. However, if the Customer has an existing EA number but does not see it listed, then please contact VMware Customer service for assistance.
Yes. Rental licenses are deposited into the home folder within the EA. Please match your rental order number to the order number provided to locate your rental licenses. We recommend you create and rename a new folder as appropriate for ease of identification. Full production support is available for all your rental licenses and support requests can be filed using the existing process.