Get Continuous Value From Your VMware Investments

Embrace a transformative experience with VMware Success 360. We partner with you from the moment you onboard our solutions through their entire lifecycle. Our comprehensive approach provides a unified and simplified way of working with VMware that helps you realize continuous value and achieve outcomes faster from your technology investments.


VMware Success 360 is a comprehensive success offering that can guide you through all stages of your journey:

  • Success Planning provides personalized guidance to help you achieve outcomes faster 
  • Adoption Guidance and Workshops helps you with onboarding, adopting, consuming, and optimizing your VMware technology
  • Digital Learning empowers your team to gain new skills to accelerate your technology value realization 
  • Dedicated and Proactive Support with predictive issue prevention and fast, prescriptive problem resolution to help maximize productivity and uptime


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The Components of VMware Success 360™

Success Planning

Map the optimal route for your technology journey with a customized Success Plan. We collaborate with you to determine the right mix of VMware solutions and initiatives to achieve your objectives. Your tailored Success Plan:

 

  • Documents desired outcomes with mutually agreed-upon metrics
  • Shows technical capabilities and activities
  • Contains milestones and identifies responsible owners
  • Recommends Adoption Guidance and Workshops, Digital Learning, or optional in-depth services
  • Is continuously updated based on your needs

Adoption Guidance and Workshops

Get the help you need throughout your technology lifecycle to address a variety of challenges from on-boarding and adoption to consumption and optimization. They include:

  • Self-service videos and white papers
  • On-demand enablement sessions
  • Personalized assistance from expert engineers

Digital Learning

Empower your team to gain new skills to accelerate your technology value realization with the VMware Learning Premium Subscription. It provides 24x7 access to hundreds of resources such as:

  • Intermediate-level courses
  • Simulated labs
  • Best practice and exam preparation videos

Dedicated and Proactive Support

Keep systems running smoothly and minimize downtime. Dedicated and proactive support helps you speed issue resolution, coordinate root cause analysis, and prevent recurring incidents. AI-driven technology automatically and securely collects, aggregates, and analyzes your specific product usage data. VMware’s expert-level engineers provide prescriptive problem resolution. Benefit from:

  • Proactive, predictive issue identification for problem prevention
  • Direct routing to senior-level Technical Support Engineers
  • Comprehensive cross-product, 24x7 global access with unlimited requests
  • Support activity reporting and critical situation management
  • A personalized, tailored digital experience that includes executive dashboards

Get More Support

Looking to enhance the support you already get with VMware Success 360? Optimize your support experience with optional add-ons for a designated Support Services Manager or a Dedicated Technical Support Engineer.

Industry Options

VMware Success 360 for Telecom

VMware Success 360 for Telecom is a success offering that continually guides you through all the stages of your telco transformation journey with VMware solutions. It provides a consistent way of working with VMware that will help you continually realize value and achieve outcomes faster from your investments. Guaranteed support response times for your VMware Telco Cloud solution and service restoration SLAs for your NFV, TCI and TCP environments maximize productivity and uptime.

VMware Success 360 for U.S. Federal Agencies

VMware Success 360 for Federal Agencies is a success offering that continually guides you through all the stages of your journey with VMware solutions. Delivered by United States citizens located on U.S. soil, it provides a consistent way of working with VMware that will help you continually realize value and achieve outcomes faster from your investments.

Expertise is All Around You

Leverage the unified and comprehensive personalized experience provided by VMware Success 360 to help you:

 

  • Achieve Business outcomes faster from your technology investments
  • Adapt as the business changes
  • Take the best next steps toward achieving your goals
  • Get continuous value out of your VMware investments

Surround Yourself with Guidance

VMware Success 360 Ongoing Adoption Guidance and Design Workshops

Learn how Ongoing Adoption Guidance and Design Workshops can help you throughout your technology lifecycle, from onboarding and adoption to consumption and optimization.

Ready to Get Started?