Activities and Programs

Customer Advocacy

  • Embedded within the team
  • Continuous focus on achieving and aligning IT goals with the business
  • Technical industry focus

Technology Fast Pass

  • Success strategies that use industry specific best practices from leading organizations
  • Solution guidance for building a technology roadmap and scaling the environment
  • ROI acceleration of technology investments

Risk Mitigation

  • Technical readiness assessments
  • People and process readiness
  • Upgrade guidance
  • Day-2 operational optimization

Special Access Programs

  • Exclusive access to events and content
  • Early access to products and solutions

Forrester Total Economic Impact Study

VMware commissioned Forrester Consulting to interview thirteen customers to understand their challenges and the value they realized from their Technical Account Managers.

Download the Global Study

Download the Executive Summary

Download the Asia Pacific Study

Learn what your potential savings could be by answering 8 questions in the Forrester ROI Estimator.

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Deliverables that Drive Results

Technology Assessments

Identify gaps impeding progress and make prioritized recommendations for improvements.

Solution Guidance and Planning

Develop a solution roadmap and workstream guidance for advancing technology objectives.

Operations Optimization

Identify areas for improving efficiency, resiliency, security and sustainability. 

Peer Insights

Position customers to stay ahead of technology changes through peer comparisons, product insights and benchmarking.

Customer Stories

Peel Regional Police

"One of the reasons for working with VMware is that we see it as a technology leader. We value VMware’s expertise and vision."


Anthony Odoardi, Deputy Chief, Peel Regional Police


Heidelberg Cement

Heidelberg Cement AG has relied on Technical Account Management Services advice and guidance on their IT projects for years.

Technical Account Management Services

Network and Security

Take full advantage of your VMware network and security investments and your transformation to software-defined networking. Your IT operations can be made more effective and efficient with a VMware network expert embedded on your team who can provide guidance with load balancing, multi-cloud visibility and analytics, software defined networking, high-performance, reliable branch access and policy-driven command and control.


Help your organization successfully build, run, and manage modern applications that meet and exceed your business objectives through better access to VMware resources and better visibility into VMware Tanzu solutions and product roadmaps. Gain a more strategic view and assistance in planning for and adopting new technology faster. Have a VMware Tanzu expert as an extension of your team who is focused on maximizing your investments.


Our approach is not about public, private or hybrid clouds or even “the cloud.” It is about your cloud—your enterprise’s journey to the right cloud model to match your business needs. Our holistic approach addressing infrastructure, applications, and operating model helps minimize disruption and ensure predictable outcomes. We can help you improve IT efficiency, enable faster time to market for application releases, and effectively manage and operate your environment.

End User Computing

Receive guidance on the technical, tactical, and strategic aspects of your end user computing journey. We provide your organization with advice and expertise on VMware Workspace ONE, VMware Horizon, and productivity apps. Benefit from recommendations to help you improve operations, reduce risk and enhance end user experiences.


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