VMware Global Support Services offers help to customers wishing to make use of the Software Development Kits (SDKs), Application Programming Interfaces (APIs), and Command Line Interface (CLI) administration tools we ship as part of VMware vSphere, VMware NSX for vSphere and some related products. The level of support purchased determines the level of help a customer can expect to receive from VMware Global Support Services.

• VMware Basic Support and Production Support entitle customers to installation-only support and Defect Reporting for VMware product SDKs and CLI tools.
• VMware SDK and API Support entitles customers to best practice guidance and troubleshooting of customer sample code utilizing VMware product SDKs, APIs, and CLI tools.

VMware Global Support Services does not offer help with writing or debugging complete custom programs. Customers wishing to get help developing complete custom programs should use the appropriate product in the VMware Discussion Forums or engage VMware Professional Services.