The objective for Quintana and his team is always to maximize the value of technology for Wetcom customers, so they can focus on delivering greater business value to their customers even in the midst of change. Quintana puts it like this: “Working together with VMware, we have built a strong team to bring agile, value-driven solutions to our customers.”

It should come as no surprise, then, that Buenos Aires-based Wetcom is VMware’s 2022 Partner Value Award winner for Latin America. The award recognizes partners for driving business growth and ROI with VMware solutions, and Wetcom has demonstrated success doing just that.

Turning Crisis into Opportunity

Quintana says, “We think hybrid cloud is the next step in digital transformation. However, customers require consistent operations and security between their on-prem and cloud environments, which can be a real challenge in private and public clouds. VMware products enable Wetcom to deliver solutions that bring our customers a better experience for hybrid cloud in terms of security, efficiency and agility.”

Wetcom proved this point for one of its customers in the digital payment processing industry, Prisma Medios de Pago. This leading Latin American fintech company is known for its responsive, secure and reliable services, processing more than 7 billion transactions per year. So, when COVID-19 suddenly forced the company’s employees to work from home, Prisma Medios de Pago needed to adapt its technology infrastructure—and fast.

“The COVID-19 pandemic accelerated adoption of hybrid cloud solutions because remote workers need secure, high-performance access to business applications in their company’s data center or the cloud,” Quintana points out. “We worked with VMware and Prisma Medios de Pago to bring a remote access solution to employees and contractors in a highly secure way.”

This customer’s situation is a case in point where companies able to quickly adapt to change gain new capabilities that improve operational security, efficiency and agility for the long term.

Secure, Compliant and Flexible Remote Access Solution

Initially, Prisma Medios de Pago set up a virtual private network (VPN) as a fast, easy and inexpensive way to connect remote workers. But some users had problems with device compatibility issues, and the VPN also revealed security and compliance issues for critical applications. Prisma Medios de Pago then turned to its trusted partner, Wetcom.

After evaluating the customer’s business requirements, Wetcom’s advisory and professional services team recommended a virtual desktop infrastructure (VDI) based on VMware Horizon. This approach brought the solution Prisma Medios de Pago needed: secure digital workspaces for employee remote access, compliant with the company’s business applications and compatible with any device.

Importantly, Prisma Medios de Pago was able to maintain business performance throughout the pandemic, meeting its service-level agreements, avoiding business disruption, and preserving its reputation for excellence with customers across Latin America. As an added bonus, Prisma Medios de Pago has seen a 30 percent reduction in operating expenses and 10 percent lower capital expenditures since adopting the VMware Horizon solution.

Solving an Immediate Challenge, Delivering Value for a Lifetime

With ongoing professional services and support from Wetcom, the VDI solution will continue to deliver customer value well beyond the pandemic, providing a flexible, secure way for Prisma Medios de Pago to assure business continuity while scaling its business to consistently meet growing customer demands. In fact, the company now supports a bring-your-own-device (BYOD) strategy, enabled by VMware Horizon, supporting employee productivity whether working on-site or remotely.

Following on the success of the VDI solution, Prisma Medios de Pago is now working with Wetcom to deploy VMware Cloud Foundation as part of its ongoing hybrid cloud strategy. Quintana notes, “With VMware Horizon VDI and now, VMware Cloud Foundation, we’ve created an environment for our customer where apps and access work together in a faster, more secure and agile way.”

As part of its strategy for modern applications, Prisma Medios de Pago is now evaluating additional VMware solutions, leveraging expertise from Wetcom to continue building a digital strategy to support its long-term business objectives.

Helping Customers Focus on Business Outcomes and Customers

As a VMware partner, Wetcom understands that companies need technology solutions that solve for more than a momentary situation or isolated challenge. Companies need solutions that help them navigate through constant change, adapt efficiently to new market opportunities, and grow a cloud-smart ecosystem that drives ongoing innovation and competitive advantage.

Quintana concludes, “Ultimately, the value Wetcom brings our customers is making sure they have the right hybrid cloud capabilities, so they are free to focus entirely on their business and the needs of their customers.”

Stay tuned for more spotlights on our 2022 VMware Partner Achievement Award winners just like this one. Interested in becoming a VMware Partner? Learn about the VMware Partner Connect program. Looking for a VMware Partner like Wetcom? Find one using our Partner Locator. Then learn how VMware Principal Partners can help drive your business success.