What is digital employee experience?
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Why is Digital Employee Experience Important?
Empowered and productive employees lead to great customer experiences, resulting in higher top-line and bottom-line business growth. Monitoring the technology gaps that hinder people from accomplishing their objectives is key to successful digital transformation. Remote work is not just a benefit anymore but something all organizations need to embrace and efficiently deliver as part of their Anywhere Workspace.
Deliver An Amazing Experience
Intelligent Hub is at the center of employee experience delivery, providing services and resources throughout the employee lifecycle from pre-hire and onboarding experiences to day-to-day app access and corporate communications.
Measure Employee Experience
Ensure employee experience and productivity by continuously measuring and monitoring digital workspace metrics that impact end user experience. Gather employee sentiment through customized and contextual surveys. Gain end to end visibility and insights into the overall employee experience and quickly surface users, apps and devices with poor experiences that need your attention.
Analyze Issues
Proactively identify issues or predict them before users notice, troubleshoot with in-context dashboards and reports to efficiently find the root cause.
Remediate with Automation
Fix issues quickly with automated workflow and employee notifications. Leverage 3rd party integrations across your IT ecosystem to speed up remediation and reduce time to resolution. Provide real time remote support to end users with remote view and control capabilities.
Benefits of a Digital Employee Experience Strategy
Increased Employee Satisfaction
Delivering seamless experiences and minimizing tech disruptions is key to keeping employees engaged and productive anywhere.
Manage a Comprehensive Digital Employee Experience
An end user experience management software that empowers organizations to monitor, measure and improve employee experience, from anywhere and on any device.
Cultivate a Remote First Culture
When organizations deploy sophisticated technology to their remote workforce, employees become brand ambassadors who deliver the best customer experiences.
Accelerate Onboarding
Onboarding is more than just an employee’s first day at an organization; it covers transitions to working from home, new roles, returning to the office, device refreshes, and more.
Attract and Retain Talent
When digital workplaces are designed with end-user experience in mind, employees are happier and more productive leading to lower attrition rates.
Engage Employees with an Adoption Program
An adoption program ensures employees leverage technology as part of their day-to-day and understand the benefit of the tools and value to the organization.
Products Relevant to this Solution
Workspace ONE Intelligence
Workspace ONE Intelligence is a modern platform service delivering insights, analytics and automation across the anywhere workspace.
Digital Employee Experience Management
A cloud-first approach to digital employee experience management across any endpoint, OS and app.
Horizon
Elevate the digital workspace experience with the efficient and secure delivery of virtual desktops and apps from on-premises to the cloud.
Workspace ONE Assist
Enable IT and help desk staff to remotely support employees with device tasks and issues, directly from the Workspace ONE console.
Workspace ONE Intelligent Hub
VMware Workspace ONE Intelligent Hub is an easily integrated digital workspace solution designed to improve employee engagement and productivity through a single app.
We were familiar with VMware Workspace ONE. There were other options, but we knew that we could do more with a mature product. VMware has a 10-year lineage with Workspace ONE. I didn’t want a version 1.1 product.
- Tony Ventura, Director of IT Services, Peel Regional Police
Our main business driver for deploying Workspace ONE Hub Services was to provide a unified experience no matter what platform our users selected.
- Andrew Werner, Lead Engineer, Intuit
FAQs
Digital employee experience is the combination of the experiences provided to the employee through an integrated digital workspace hub, and the experience management solutions provided to IT to measure, correlate, and remediate experience issues, underpinned by AI. VMware offers an extremely comprehensive digital employee experience solution including Workspace ONE Intelligent Hub, Digital Employee Experience Management, and Workspace ONE Assist.
Why is employee experience critical in today’s market?
With the acceleration of digital transformation, and the imperative of the business to support flexible work, all organizations are now being measured on employee experience and its related effect on productivity. Employee experience is critical to the success of a shift to an “anywhere organization.”
Who is involved in delivering employee experiences to your workforce?
Successful employee experience projects that are delivered by IT have partnership with HR, line of business decision makers and employee stakeholders.
What are the challenges organizations face today in delivering great employee experience?
The end-user computing landscape in many organizations is a number of silos—different devices and operating systems, identity and access providers, applications stacks and more. All of this provides a disjointed employee experience. Organizations are challenged to cut across these silos and provide an integrated and seamless employee experience to their workforce, and lack the visibility to measure experiences with a comprehensive experience score. By combining employee experience with experience management, IT can improve the employee experience and efficiently remediate issues when they arise.
What is Digital Employee Experience Management (DEEM)?
Digital Employee Experience Management (DEEM) is the process of measuring all interactions with digital tools, such as device, OS, apps, network, etc., and delivering a seamless, device-agnostic user experience and security across all major mobile and desktop platforms—including Windows 10, macOS, iOS and Android.
How does Digital Employee Experience Management Work?
Digital Employee Experience Management aggregates data from multiple sources, analyses, applies machine learning models and delivers employee, app and device experience scores, as well as a wide range of dashboards and reports. Admins can then identify anomalies and predict issues, and deliver a fix using the powerful automation engine.
Why is end user adoption important?
After a successful technology roll out, you will need to explain to users the benefits that Workspace ONE brings to them, to ensure they engage enthusiastically. You want to empower your users to make the most of the new tool and become proficient using it.
Check out the End User Adoption page for adoption and change management guidance and enablement tools
Related Resources
Workspace ONE Digital Employee Experience Solution Architecture
Learn more about Digital Employee Experience with this Tech Zone overview on DEX features, architecture, and components.
Empower the Future of Work with Digital Workspace Solutions
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Reduce Device Downtime and Maximize Employee Experience
Quickly assist employees or troubleshoot and fix device issues in real-time.