Technical Account Management Services

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Maximize the value of your VMware investments

 

Ensure your organization is prepared to take full advantage of your VMware investments and help you attain your long-term business and technology objectives. VMware Technical Account Management Services accelerate time to value of your VMware products and solutions, optimize operations to realize cost savings and will equip your organization with proven methodologies and exclusive tools to keep pace with rapid technology changes.

Comprehensive Technical Account Management Activities and Programs 

CUSTOMER ADVOCACY

  • Embedded within the team
  • Continuous focus on achieving and aligning IT goals with the business
  • Technical industry focus

RISK MITIGATION

  • Health checks
  • People/process readiness
  • Technical readiness assessments
  • Upgrade planning and guidance

TECHNOLOGY FAST-PASS

  • Success strategies that use industry-specific best practices from leading organizations
  • Measure against industry benchmarks in operational excellence and technical maturity
  • ROI acceleration on technology investments

SPECIAL ACCESS PROGRAMS

  • Exclusive access to events and content
  • Early access to products and solutions

Deliverables that Drive Results

Roadmap and Assessments

Roadmap and Assessments

Assess technology, process and skills capabilities against industry performance metrics and create outcome-focused roadmaps and plans.

Solution Guidance

Solution Guidance

Deliver solution planning and deployment best practices developed from thousands of customer engagements.

Operations Optimization

Operations Optimization

Perform system health checks to provide recommendations for improving efficiency, resiliency, security, and sustainability.

Industry Insights and Benchmarking

Industry Insights and Benchmarking

Position customers to stay ahead of technology changes and inform the next steps of your digital transformation journey.

Technical Account Management Services provide demonstrable ROI

Forrester

 

Through in-depth customer interviews and data aggregation using their Total Economic Impact (TEI) methodology, Forrester Consulting concluded that VMware Technical Account Management Services have has the following three year impact:

301% ROI

$2.8M NPV

< 6 month payback

Technical Account Management Services benefits cited by customers in the study:

  • Better access to VMware resources
  • Better strategic planning
  • Better VMware solution utilization and performance
  • 10% VMware-related internal effort reduction

See the Forrester Study for more detail. Infographic  Executive Summary  Detailed Report

Customers Optimize Their Investments with VMware TAM Services 

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Nebraska Medicine

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Heidelberg Cement

Technical Account Management Services

 

Virtual Cloud Network
Take full advantage of your VMware network and security investments and your transformation to software-defined networking. Your IT operations can be made more effective and efficient with a VMware network expert embedded on your team who can provide guidance with load balancing, multi-cloud visibility and analytics, software defined networking, high-performance, reliable branch access and policy-driven command and control.

 

Multi-Cloud
Our approach is not about public, private or hybrid clouds or even “the cloud.” It is about your cloud—your enterprise’s journey to the right cloud model to match your business needs. Our holistic approach addressing infrastructure, applications, and operating model helps minimize disruption and ensure predictable outcomes. We can help you improve IT efficiency, enable faster time to market for application releases, and effectively manage and operate your environment.

 

App Modernization
Help your organization successfully build, run, and manage modern applications that meet and exceed your business objectives through better access to VMware resources and better visibility into VMware Tanzu solutions and product roadmaps. Gain a more strategic view and assistance in planning for and adopting new technology faster. Have a VMware Tanzu expert as an extension of your team who is focused on maximizing your investment.

 

Digital Workspace
Receive guidance on the  technical, tactical, and strategic aspects of your Digital Workspace journey. Provide your organization with advice and expertise on end-user compute solutions including Workspace ONE, Horizon, and productivity apps. Improve operations and your end users’ experience.