Experience Assurance, Anywhere

Digital Employee Experience Management (DEEM), powered by Workspace ONE Intelligence, increases employee productivity and engagement by providing end-to-end visibility and the insights needed to deliver exceptional employee experience.

Engaged and Productive Employees

Hassle-free IT experience minimizes disruption, frustration and time spent on opening tickets and solving issues. Happy employees are more productive and engaged and drive better business outcomes.

Increased Efficiency and Agility

Move from reactive to proactive IT. Identify issues or predict them before users notice, quickly troubleshoot, and resolve with automation. Reduce the number of tickets and the time spent on resolving tickets. 

Reduced Time to Resolution

Monitor in-context dashboards and reports to help IT admins perform root cause analysis with drill down dashboards and reports, breadcrumbs and stack traces capabilities, pinpoint the root cause and design a solution quickly.

Key Features

Employee Experience Score

Gain at-a-glance insight into employee experience across any app, OS and endpoint device. Quickly surface users, apps and devices with poor experience that need your attention.

App Utilization

Measure app adoption and engagement with insights into app usage and updates status. Make data-driven decisions on app deployment and migration.

Insights

Leverage machine learning models to set up alerts and get insights based on laernt behavior rather than user defined thresholds. Cut through the noise by surfacing only when values are outside a normal range.

App Performance and OS Stability

Monitor app performance and OS stability to identify and quickly resolve issues that negatively impact experience such as boot/shoutdown duration, BSOD, crashes and hangs and more.

Mobile App Analytics

Leverage mobile app analytics to understand how users navigate your app, track most critical user flows, identify crashes, error and prioritize fixes.

Employee Sentiment

Gather employee sentiment through customized and contextual surveys. Get timely insights into overall employee experience beyond quantitative performance metrics.

Device Health and Performance

Track device health to surface hardware degradation such as battery life or memory capacity. Automate a replacement and minimize loss of productivity.

Guided Root Cause Analysis

Automate incident management with contextual dashboards that surface diagnostic information relevant to the specific issue. Troubleshoot and collaborate with colleagues in a single location, reducing time to resolution. 

Automation Engine

Orchestrate and automate IT workflows, resolve issues, and send user notifications with a powerful automation engine. Extend workflows to third-party tools across your environment via REST API. 

Related Resources

Introduction to Digital Employee Experience Management

Deliver a set of capabilities to help IT admins monitor digital workspace KPIs impacting employee experience, proactively discover issues and quickly remediate with automation.

The Forrester Wave: End User Experience Management

VMware Named as a Strong Performer in The Forrester New Wave™: End User Experience Management, Q4 2020.

What’s New with Digital Employee Experience Management at VMworld 2021

Learn about all the new capabilities we are bringing to DEEM, announced at VMworld 2021.

Ready to Get Started?

Only Workspace ONE provides a unified platform to help you transform IT, reduce costs and enable a totally mobile workforce.