Reduce Device Downtime and Maximize Employee Experience (EX)
Workspace ONE Assist is a real-time remote support solution that enables organizations to maximize EX and reduce TCO. With Workspace ONE Assist, IT and help desk staff can quickly resolve employee device issues, across any use case, with remote view and control capabilities.
Minimize Device Downtime
Quickly resolve employee issues with real-time remote view and control capabilities, regardless of device or worker type.
Ensure Employee Privacy and Trust
Notify employees when their screen is visible and give them the ability to reject certain access requests and pause or end a remote session, at any time, for enhanced privacy.
Improve Employee Experience (EX)
Ensure employees stay engaged and productive with streamlined, consumer-like remote support across all their devices.
Decrease Support Costs
Eliminate the need for in-person support and give remote IT help desks reliable remote access that makes it easy to troubleshoot and fix device issues.
Workspace ONE Assist Features
Support any device type—from laptops and rugged handheld computers to wearables—across any platform, including Android, Windows Embedded, Windows 10, macOS, iOS, and Linux.
Session Recording and Screen Draw
Easily record sessions for training or escalation purposes. Highlight items on screen for training videos or to guide employees through tasks with screen draw feature.
Remote View and Control
Remotely connect to any enrolled device in seconds and view and control its screen in real-time, directly from the Workspace ONE console.
Session Collaboration and Chat
Invite additional support reps or product experts to join a remote session to assist with complex issues. Instant chat with session participants.
File Management and Command Line Access
Easily manage device files and folders and access the command line to diagnose and troubleshoot issues.
Securely access and service corporate-owned devices while not in use. If a device needs to be rebooted, it will automatically reconnect to the same remote session.
Empower IT with Streamlined Remote Support
Today’s support organizations are overwhelmed with outdated and disparate tools and processes, increased ticket volume, and longer resolution times. With Workspace ONE Assist, help desk staff can launch web-based remote sessions, directly from the Workspace ONE console. This seamless integration helps support teams dramatically reduce average handle time, increase first call resolution and boost EX.
Maximize Frontline Worker Efficiency
Frontline workers rely on mission-critical devices to do their job, and when these devices fail, it immediately impacts the company’s bottom line. Workspace ONE Assist enables organizations to launch remote sessions for attended or unattended mission-critical devices and quickly fix the issue so frontline workers can complete the task or operation at hand.
Keep Knowledge Workers Happy and Productive
With more employees working remote, it’s critical organizations are able to remotely support the corporate-owned and BYO devices knowledge workers rely on to be productive. Workspace ONE Assist enables organizations to deliver consumer-like, privacy-centric remote support that keeps knowledge workers engaged and productive anywhere and across any device, regardless of ownership.
Minimize Mission-Critical Device Downtime
Organizations rely on mission-critical technologies to keep frontline workers productive and deliver exceptional customer experiences. Workspace ONE Assist enables organizations to remotely support any mission-critical device—from desktop workstations to rugged handheld computers, wearables, and self-service kiosks. Devices can be securely accessed and serviced between shifts or overnight and if rebooted, will automatically reconnect to the same remote session.