Reduce Device Downtime and Maximize Employee Experience (EX)
Workspace ONE Assist is a real-time remote support solution that enables organizations to maximize EX and reduce TCO. With Workspace ONE Assist, IT and help desk staff can quickly resolve employee device issues, across any use case, with remote view and control capabilities.
Workspace ONE Assist Features
Empower IT with Streamlined Remote Support
Today’s support organizations are overwhelmed with outdated and disparate tools and processes, increased ticket volume, and longer resolution times. With Workspace ONE Assist, help desk staff can launch web-based remote sessions, directly from the Workspace ONE console. This seamless integration helps support teams dramatically reduce average handle time, increase first call resolution and boost EX.
Maximize Frontline Worker Efficiency
Frontline workers rely on mission-critical devices to do their job, and when these devices fail, it immediately impacts the company’s bottom line. Workspace ONE Assist enables organizations to launch remote sessions for attended or unattended mission-critical devices and quickly fix the issue so frontline workers can complete the task or operation at hand.
Keep Knowledge Workers Happy and Productive
With more employees working remote, it’s critical organizations are able to remotely support the corporate-owned and BYO devices knowledge workers rely on to be productive. Workspace ONE Assist enables organizations to deliver consumer-like, privacy-centric remote support that keeps knowledge workers engaged and productive anywhere and across any device, regardless of ownership.
Minimize Mission-Critical Device Downtime
Organizations rely on mission-critical technologies to keep frontline workers productive and deliver exceptional customer experiences. Workspace ONE Assist enables organizations to remotely support any mission-critical device—from desktop workstations to rugged handheld computers, wearables, and self-service kiosks. Devices can be securely accessed and serviced between shifts or overnight and if rebooted, will automatically reconnect to the same remote session.