Business Mobility Around the Globe and Across Industries

With business mobility now not only a reality but a necessity to maintain competitive advantage, many CIOs—around the globe and across industries—are prioritizing a strategic move to a mobile mindset. Their goal is to profoundly enhance the experience of customers and employees—streamlining processes, encouraging collaboration, and simplifying transactions.

But how are businesses across the globe and across industries faring in this transformation? VMware surveyed 1,182 CIOs, business-decision makers, and IT practitioners to examine the transition of companies from the client server to the mobile cloud era.

The survey included feedback from businesses across the globe:

  • 516 from North America (Canada, United States)
  • 532 from EMEA (France, Germany, Italy, Netherlands, UK)
  • 134 from APAC (Australia, China, Japan, New Zealand)

The results of the recently published VMware State of Business Mobility Report, 2015 (BMR) reveal that there are regional and industry differences in the adoption of business mobility initiatives. (You can explore some of the regional differences in this interactive graphic.)

Regional Differences in Business Mobility Trends

The survey revealed that geography plays a part in defining business mobility trends. For example, businesses in the European, Middle Eastern, and African region (EMEA) experience greater savings in overall IT operational and development staff time than companies in North America or the Asia Pacific region (APAC) as a result of business mobility.

Figure 18When it comes to specific categories within IT operations efficiencies, however, APAC has the edge, with a lower number of security or compliance incidents, and a reduction in the time and effort for both end-user access to new apps and IT’s management of those apps.  

Figure 19

Industry Differences in Business Mobility Trends

The financial services industry was an early and rapid adopter of technology. Digital and online services—online banking, mobile check deposits, and account transfers—have been around since the late 1990s. More recently, financial services apps, mobile account access, check deposits, and peer-to-peer money transfers have become the industry standard for consumer and business customers, alike. This early acceptance of technology and mobile supports the industry’s move to mobilizing its workforce to meet the consumer experience.

The healthcare industry has also been an early investor in business mobility, using it strategically to transform the cost, quality, and delivery of patient care while enhancing the overall patient experience, and to help enable the availability of healthcare services from any location. And while the retail industry is eagerly adopting business mobility, industries such as government and education remain in the early stages of adoption.

Concerns Consistent Across the Globe and Across Industries

The most-often cited  business  mobility  barriers—security  concerns,  budget,  and  the need for  skills  to  support  business  mobility—are  fairly  consistent  worldwide and across industries.  

Figure 20

When asked about key barriers to business mobility initiatives, leaders in APAC cited security and control more often than their counterparts in North America or EMEA.

Across industries, security is also a notable concern, most so for the healthcare industry as it looks to pioneer exciting mobility initiatives to improve patient care and outcomes while still maintaining compliance and protecting sensitive patient data. Concerns around cost and budget came in a close second among business mobility barriers for the healthcare industry. However, cost and budget are a top concern for the public sector. The retail and manufacturing industries, based on survey responses, appear to be least concerned about potential barriers to business mobility initiatives.

VMW-BMR-FIG21

Looking Ahead

There’s still much to learn about the reasons for the geographical and industry trends in business mobility adoption, but one thing is clear: business mobility is being adopted and implemented around the world and across industries. It’s a strategic and competitive move worldwide, and many businesses still have yet to uncover the full potential of a business mobility transformation.

Next week we’ll take a deep dive into the five keys to business mobility success, as defined by our survey respondents.