Evolving Employee Experiences: The New IT and HR Partnership

Human resources (HR) is traditionally held accountable for the number of people coming and going at a company — and how quickly. Information technology (IT), on the other hand, is held responsible for an organization’s ability to operate at top speed, with minimal disruption. What HR and IT have in common, however, is a stake in digital employee experiences.

“Employee productivity is very high on the CIO’s metrics scorecard, while employee engagement is a priority for the vice president of HR,” says Shankar Iyer, senior vice president and general manager of VMware End-User Computing (EUC). “Both are directly impacted by the overall employee experience. A great employee experience drives richer engagement with the organization and ultimately higher productivity.”

IT and HR need to be strategic partners in providing technology solutions that empower employees to be more engaged and productive.

“Because employee experience is key to digital transformation, HR and IT need to work together to redefine these experiences — from recruiting to onboarding and from day two all the way to offboarding,” he continues. “Disrupting the siloed IT and HR processes is key for better employee experiences.”

Reevaluating Candidate Experiences

“Nowadays, most people experience life through a digital interface on their phone, tablet or laptop,” Iyer says. “These digital experiences augment pretty much every facet of a person’s life, including their initial interactions with employers.”

People care about the digital experience as job seekers, too. As companies compete for the best talent, HR must pay attention to how they digitally show up to potential employees. In fact, recent VMware research shows nearly 75 percent of job seekers consider technology choices in accepting a new position.

“Our phones are digital assistants, alerting us about the next email or message we need to respond to or what the latest news is from our trusted social media communities,” Iyer says. “So it’s no surprise that most people expect the same at work—even more so.”

To put their best foot forward to candidates, companies need to reevaluate their candidate digital experience. Can candidates quickly apply for a job on their phone? Could the log-in process be easier for video interviews? How might real-time chatbots speed up the process for candidates? After a candidate has accepted an offer, are they engaging with the candidate during the time period before they start on the job?

“With digital workspaces, companies can more easily create mobile and contextual digital experiences, but HR doesn’t always know that’s even possible,” Iyer says. “That’s why it’s important for HR and IT to collaborate to shape digital experiences for employees.”

Aligning on Employee Onboarding

Employee onboarding is another key opportunity for IT and HR alignment. Just like the rest of the business, it’s digital, but unlike other areas of the business, it’s often painfully slow.

“IT and HR tools need to work together,” Iyer says in a new video. “By integrating multiple digital tools with HR applications, you can make the whole experience far more seamless.”

Take a common HR tool, like Workday, Iyer says. When employees get an update in Workday, HR typically instructs them to go to the app then navigate through tabs to find the update.

But what if HR could email employees a link that opens the app and navigates directly to the right page? It would be a welcome time savings for employees, he says, as well as for HR and IT.

Putting Employees First

HR’s insights into the employee lifecycle could help IT improve employee productivity from day one. IT’s expertise on deploying and integrating new technology could help HR engage employees all the way through the often-torturous onboarding process.

“The CIO is often a major stakeholder of the digital workspace technologies that simplify management for IT, remove complexity from IT environments and enable IT to provide a better security posture,” Iyer says. “These same technologies empower employees to work anytime, anywhere and on any device.”

Together, HR and IT are poised to help companies more effectively grow and rapidly transform by putting their employees first.

VALUE OF DIGITAL EMPLOYEE EXPERIENCE

Read new research about IT and HR’s joint role in successfully delivering digital employee experiences.