When Every Moment Counts

For Angel MedFlight, digital transformation means more than technology. It means helping families and saving lives — 40,000 feet in the air.

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I
Help from Above

From car accidents to sudden illnesses and organ transplants, getting help fast could be the difference between life or death.

The Angel MedFlight team literally flies to the rescue. Since 2007, the air ambulance firm’s team has helped save thousands of lives.

Hover over the images below to learn about some of Angel MedFlight’s powerful patient stories.

 

“We were involved in a tragedy a few years ago. We flew one of the unfortunate victims of that tragedy, and the technology played a huge role in that. It was one of the first times that I got to be at a transport, where the husband of the patient came off the plane and hugged me so hard. I really got to see what Angel MedFlight does as an organization,” says Paul Green, chief information officer, Angel MedFlight.

II
What Is an Air Ambulance?

The History of Air Ambulances

From hot air balloons during the Siege of Paris in 1870 to IoT-powered aircraft today, watch the history of air ambulances.

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III
From Hours to Minutes

Angel MedFlight's Mission - "We put our heart and soul into everything we do to transport our patients quickly and safely to the care they require."

“(During an) urgent flight … we need to be able to utilize technology. (We need to) know from the moment we get the phone call where our closest aircraft is and how quickly we can get the patient to the organ."

Jennifer Peterson, Flight Coordinator, Angel MedFlight

Several years ago, Angel MedFlight had the opportunity to transform their company. The leadership team knew they had a powerful opportunity.

“We went down this path of, ‘What can we do to not make this just a company, but the best healthcare air ambulance company in the world? How can we make it easier for employees? How can we allow the employees to provide the highest level of healthcare, clinical excellence, as a well as customer care?’” says Green.

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My Real Life Moment

Hear from Dena Piquette-Garcia, a recipient of Angel MedFlight’s uniquely compassionate patient care promise.

This introspection was sparked by a core challenge: It took hours to coordinate a patient transport. And that meant less patients helped each day. Green estimates it took 2-3 hours just to get the plane off the ground, because the team had to:

  • Receive the request
  • Obtain all relevant, paper-based medical records and charts
  • Assign and brief the onboard medical staff
  • Coordinate pickup locations with the patient and family
  • Collaborate with the hospital and the patient’s medical team
  • Build flight plans and prepare the plane
  • Assign pilots and crew to comply with Federal Aviation Administration (FAA) regulations

To top off an already complicated situation, Angel MedFlight faces the extreme challenges facing all healthcare organizations, such as:

  • Regulatory compliance
  • Medical charts and patient history
  • Complicated logistics
  • Network latency
  • Data security
  • Cost
  • Resources

Added to the complexity is the fact that medical treatment happens 40,000 feet in the air. The team needed to completely shift the paradigm, reimagining their entire infrastructure, processes and workflows.

This paradigm shift resulted in a massive digital transformation initiative — one that reduced operational tasks from hours to minutes. The end result? Angel MedFlight can now save more lives than ever before.

IV
Angel MedFlight’s Digital Transformation

Angel MedFlight leverages technology to push healthcare forward.

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Angel MedFlight is serious about their commitment to patients. This starts with a guarantee to have their call center, staffed by experienced healthcare and coordination professionals, open and available 24/7 every day of the year. Once the patient is ready for transport, the Angel MedFlight medical crew utilizes their MEDLOG2 system to provide bedside-to-bedside medical care while transporting patients. That’s why the technology behind the scenes is so crucial. It’s also why they chose key technology partners, like VMware, to maintain their “always up” infrastructure — and with room to grow.

“When a patient needs an air medical transport, often they need it now. That technology allows us to be more efficient and get those patient transfers on time and where they need to be,” says Kim Halloran, VP business development, Angel MedFlight. “They already have the expertise to be caring for a patient at 40,000 feet. Now, we’ve given them the strength of information at their fingertips.”

V
Changing the Laws of Time and Space

Every patient has a unique story and a unique need, from a life-threatening disease to a devastating accident. For CIO Paul Green, one of the most powerful Angel MedFlight use cases is transplants.

Angel MedFlight_Transplant Statistics_VMware RADIUS

  • 100,800 solid organ transplants performed annually worldwide
  • Less than 10% of the global need
  • Source: World Health Organization

2018 saw more U.S. transplants than ever before, according to the United Network for Organ Sharing. U.S. healthcare providers performed more than 36,000 transplants in 2018. Yet in 2017, approximately 18 patients died every day waiting for a transplant.

“Transplants are a time-sensitive subject, and in no way, shape or form would we want our company to be the reason why a recipient didn’t get there to receive an organ transplant,” says Green.

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Angel MedFlight takes a moment with a patient’s mom to hear about the impact of their medical transportation services on the family.

Geography is one of the biggest barriers to saving a life. A donor heart, for example, might be found halfway across the country. To receive that heart, the recipient would need to in most cases move closer to their transplant hospital or in rare cases buy a commercial plane ticket to fly to the organ. The costs are staggering for the family, and time is not on their side.

“These families deal with both financial and emotional costs,” says Green. “Our goal is to keep the family dynamic intact in their home city. Having your support system intact during a medical crisis is extremely important part of the healing process. We want to allow them to be multi-listed across the country and be transported when the organ offer becomes available.”

Digital transformation changed the game for Angel MedFlight — and changed the lives of patients in need.

“With technology, we cut down the time it takes for us to get an aircraft in the air and information to clinicians. So now, geography is no longer an issue. And having geography no longer being an issue means we can help more people in this country get transplanted. We can move them to the facilities faster,” says Green.

We’re using technology to change the laws of time and space.

Paul Green, CIO, Angel MedFlight

Learn more about Angel MedFlight and their powerful mission.

Angel MedFlight Makes Every Moment Count with Hyperconverged Infrastructure