Assess technology, process and skills capabilities against industry performance metrics and create outcome-focused roadmaps and plans.
Identify systems performance optimization opportunities using known best practices.
Confirm activities are aligned with stated business goals and priorities.
Through in-depth customer interviews and data aggregation using their Total Economic Impact (TEI) methodology, Forrester Consulting concluded that VMware Technical Account Management Services have has the following three year impact:
Technical Account Management Services benefits cited by customers in the study:
A TAM is part of the VMware Professional Services organization who is a highly skilled advocate and advisor who comes to intimately know your organization and its objectives. The TAM acts as an extension of your team, equipping your organization with proven methodologies and exclusive tools to supply deep insights, mitigate risks, and identify areas for technical alignment and optimization.
Specialist TAMs are complementary to the TAM role but are highly skilled in a specific technology discipline. They have in-depth familiarity with your business and environment, so they can customize technology adoption and optimize operations.
Organizations with multiple business units, cross-functional transformation initiatives and distributed TAMs or specialist TAMs typically employ a Lead TAM to ensure global coordination and optimization of VMware technologies.
A virtual TAM provides services remotely to small and medium-sized organizations.
Technical Account Management Services are sized to the scale and complexity of the business—1 day per week, 2 1/2 days per week or 5 days per week. Lead TAMs are provided 5 days per week. Virtual TAMs are provided for 1/2 day per week.