Use Cases
Improve Mobile Employee Experiences
When disaster strikes, payer employees are an integral part of recovery. VMware solutions deliver consistent employee experiences from home health to rehab center care, improving productivity and service levels while keeping staff satisfied. Using VMware's proven unified access to critical information, payers are accelerating the delivery of new front-line services and partnerships.
Elevate Member Experiences
No one likes to be put on hold when it comes to health. VMware solutions enable providers to deliver exceptional member experiences whether they are engaging in-person or online. Through the secure digital workspace in a care center, members can request referrals or see recent care summaries—all of which improve engagement while raising member satisfaction.
Improve Call Center Productivity
Payers are improving call center responsiveness with VMware solutions. They are exchanging heavy investments hardware for VMware software-defined infrastructure that moves desktops and applications into the cloud and delivers them as a managed service. With VMware automation, payer IT teams are more efficient and data remains secure in the data center.