And for us in Customer Advocacy, we are fully dedicated to representing your voice. VMware listens differently – we take action. Customer Advocacy’s mission is to ignite systemic business improvements across VMware that maximize the customer, employee and partner experienceTell Us What You Think
In Customer Advocacy, we love nothing more than engaging with VMware’s incredible customers and partners. We seek to understand your perspectives and perceptions of our brand, services and solutions through a variety of formal and informal listening posts, including:
At VMware we listen, but more importantly we act. Customer Advocacy works directly with VMware’s leadership to address improvement opportunities in the areas most critical to our customers and partners. Here is just a sampling of what we’ve been up to, based on what we’ve heard from you.
Read more about how we've acted on your feedback.
Focusing on quality, usability and the functionality you need most
Increasing clarity and transparency around our company strategy and product plans
We're enhancing sales engagement to ensure you get the most out of your VMware relationship.
Enabling VMware’s partners to deliver the best possible solutions to you
Global Relationship Surveys seek to understand the overall customer and partner experience with VMware by encompassing all of your interactions with VMware people and products.
Product Satisfaction Surveys focus on your experience and satisfaction with the newest versions of specific products.
Professional Services and Support Surveys assess the quality of service we provide in our consulting engagements and in our resolution of support requests, respectively.