Why should I worry about end user adoption?
Help Your Users Adopt an Anywhere Workspace
Check out the new Adoption Kit Wizard Planner
Save days of work and create your adoption strategy plan in a few clicks with the Adoption Kit Wizard Planner
Migrating from Citrix to VMware?
Top 4 adoption and change management best practices for a successful rollout.
Join VMware at Gartner Digital Workplace Summit
Drive Value with Workspace ONE Adoption Tools
Maximize value from your investments in Workspace ONE and Horizon by driving end user adoption. An adoption strategy ensures that employees embrace the new platform as part of their daily work experience, understand the benefit of the new tools at their disposal and have the necessary support to become proficient, enhancing their competencies, workplace satisfaction, and value to the organization. Don’t leave success to chance! Browse VMware customer adoption resources.
Build An Adoption Program
Drive user adoption with the Workspace ONE Adoption Program Guide. The guide includes step-by-step instructions to create and run an adoption campaign, customer adoption best practices on each step, schedules, trackers, and scorecards templates.
Create Your Adoption Strategy and User Communications
Using the Adoption Kit Wizard, create a plan for your adoption strategy based on a pre-designed template and customize FAQ documents, Intelligent Hub enrollment guides and promotional web and email banners for your adoption campaigns in minutes.
Establish Your Success KPIs
Measure the impact of your digital workspace initiatives with metrics focused on business value, employee experience and productivity. Learn how to define, set and track your KPIs.
Empower Your Employees
Education is the key to successful user adoption. The Workspace ONE User Zone allow your users to see the experience and benefits of Intelligent Hub and the productivity apps through “easy to digest” content and short videos. This website is a great companion to the Adoption Kits!
Adoption Kits: Templates and Resources
Digital Workspace Experience Kit
Focusing on the full digital workspace experience, use this kit to introduce your users to Workspace ONE Intelligent Hub, the Productivity Apps and Horizon. Available in 8 languages.
Intelligent Hub Kit
Introduce and educate users on getting started with the Workspace ONE Intelligent Hub app. Available in 8 languages.
Bring Your Own Device (BYOD) Kit
Privacy is a concern when using personal devices. This kit introduces users to Workspace ONE Intelligent Hub while addressing their privacy concerns directly. Available in 8 languages.
Productivity Apps Kit
Introduce and promote the Workspace ONE Productivity Apps (Boxer, Content and Web) with this kit. Available in 8 languages.
Horizon Kit
Introduce and guide users on how to get started using Horizon with this Adoption Kit. Available in 8 languages.
Windows Onboarding Kit
This kit includes user onboarding instructions and guidance for factory-provisioned Windows devices.
Change the Way Your IT Teams Work
How EUC Can Lead the Workspace Evolution
VMware Anywhere Workspace enables a distributed workforce to work effectively and securely from any location. A successful implementation requires effective collaboration; change management to introduce new technology and champion new practices; and program management to ensure coordination and governance. The end user computing team is naturally positioned to drive this workspace evolution that puts employee experience first.
Transitioning to Identity-Based Access
Federated identity and access strengthens security, ensures workplace compliance, and streamlines the employee experience. Learn how you can navigate the roadmap to achieve simplified and more secure access and bypass resistance by addressing change management concerns.
Modernizing EUC Management
The way organizations provision, manage, and secure End User Computing (EUC) devices is changing. The impact is transformational in terms of ongoing management costs and the speed of addressing changes in the workforce. Achieving these gains however requires more than just deploying the next generation of technology.
Transforming Windows Application Delivery
The end user computing landscape is a hybrid world where employees access a mix of local, hosted, and SaaS applications on a variety of devices. The ongoing need to support Windows applications across a diverse environment has been a major obstacle to the workspace evolution. Moving away from traditional Windows applications delivery models is a necessary component of any digital workspace journey and an important step toward the modernization of IT operations.
Delivering Self-Service Applications
By implementing self-service catalogs, employees can discover and access the applications they deem appropriate to do their job within the limits of automated policy controls set by the organization instead of having a common set of applications installed on their device. And business unit managers can free up IT by defining application entitlements for their staff and manage requests for new applications.
Related Resources
Boost Adoption with a Community of Champions
Learn how champions can help with user adoption and engagement.
Boosting Adoption of Digital Workspace Solutions
VMware and Foundry surveyed 560 IT and business leaders in the United States, Europe, and Australia to uncover their goals and best practices for adopting digital workspace software.
Adoption and Change Management Strategies Are Key to Success, Research Reveals
ACM programs boost the success of digital workspace projects by supporting critical personnel—including IT administrators and end users—through the change.
Frequently Asked Questions
Changing the way employees work can be hard even in the most dynamic organizations! In a digital workspace project, after a successful technology roll out, you will need to explain to users the benefits that Workspace ONE brings to the organization and to them personally, to make sure they engage enthusiastically.
When should I start planning my adoption strategy?
The fastest way to full value realization for your project is to launch your adoption program at the same time of your technology roll out. Starting later will still provide benefits but will require a longer timeframe.
How do I drive change through adoption?
Adopting new digital workspace technologies requires employees and IT teams to change the way they work. Change management is the discipline that helps individuals and teams to embrace change. The VMware Workspace ONE adoption program is based on change management principles.
Who should care about end user adoption?
Typically, the service owner or the success owner have a vested interest in adoption, as they will be the ones tasked to track success KPIs for the project. However, many others can contribute to an effective adoption program. See the section “Establish The Core Campaign Team” in the Adoption Program Guide.
What if I need more help?
- Browse Tech Zone for practical guidance around VMware technology adoption.
- Visit VMware Learning for technical training options.
- Explore Success 360 for a range of VMware adoption services.
- Reach out to a VMware partner for technology and employee adoption services.
Do you have feedback?
We’d love to have your feedback and suggestions!
Emails us at useradoption@vmware.com
Ready to Get Started?
Don’t leave success to chance. Set up your adoption program to maximize value of your EUC investments.