Modified Code means any modification, addition and/or development of code scripts and/or services (whether created by VMware, You or any third party) that deviates from the predefined product code tree(s)/modules developed by VMware for production deployment and/or use, but specifically excludes customizable software options made generally available by VMware and for which services are available. During the course of providing services, VMware may be required to analyze whether or not a reported problem is related to modified code. Where VMware suspects that a problem may be related to modified code, VMware in its sole discretion, reserves the right to request that the modified code be removed. If VMware cannot directly identify the root cause of a problem, or reasonably suspects that the problem is related to modified code, you shall be informed that you may obtain additional assistance directly from various product discussion forums or via engagement for an additional fee with VMware's consulting services group.
