VMware Tech Showcase

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VMware Tech Showcase program was established to facilitate close collaboration between VMware, our valued customers, and partners. Our primary objective is to offer our customers an exclusive opportunity to test and provide feedback on our latest innovative technology offerings before they are fully productized.

We are committed to ensuring that our developments align perfectly with our customers' requirements, and we invite them to actively partner with us in defining the direction of our products. Together, let's create solutions that precisely cater to our customers' needs and aspirations.

A 'service' within the VMware Tech Showcase program is characterized by the following:

• It has minimal dependencies on other VMware products or solutions.

• It is a SaaS offering, with little to no downloadable components.

• Its primary focus is to elevate the customer experience by leveraging telemetry, in-product support, and continuous customer feedback.

• Discover a behind-the-scenes preview of VMware's forward-looking tech projects.

• Collaborate as a design partner and actively influence the development of new services by sharing valuable input and feedback.

• Stay informed with regular, continuous updates on the services available as part of Showcase.

All VMware customers and partners are welcome to try Showcase.

Option 1: 

• Log-in to CSP

• Select the service

Option 2:

• Start from the Showcase site

• Select the service of your choice

Please note that the availability of Showcase services as part of VMware products is not guaranteed and will be assessed on a case-by-case basis for each service. The decision to include services in VMware products will be influenced by various factors, including customer interest and demand.

Showcase will collect data through questionnaires and telemetry to gain deeper insights into your user journey and interactions with our services. This data will be used to improve the user experience in various ways:

• Questionnaires will include brief questions about your feelings and opinions on the products and process

• Telemetry will be used to help us identify how the product is working and how you are using it. The following telemetry will be captured for each of the services on Showcase:

1. Registration – new account creation

2. Duration – time active in the session and on a page

3. Frequency – timestamped frequency of visits to the service and its pages

4. Error and Exception Tracking - Collecting data on errors, exceptions, and crashes to help identify and resolve technical issues

5. Performance Metrics - Tracking performance-related metrics, such as page load times, response times, and server latency, to help us monitor and optimize the speed and efficiency of the service

6. Click and Interaction Tracking - Tracking clicks, button interactions, and navigation patterns to help us examine what paths you are taking to access and use the service

7. Device and Browser Information - Collecting data on the devices and browsers to help ensure compatibility and optimize the user experience across different platforms

8. Feedback participation - documenting participation in questionnaires

By capturing these telemetry data points, we aim to gain insights into user behavior, identify technical issues, optimize performance, understand user paths and interactions, ensure compatibility, and gather user feedback effectively. This data will guide us in making informed decisions to enhance the user experience of our cloud infrastructure services.

Please note that we respect your privacy and do not collect any personally identifiable information (PII) such as names, addresses, or contact details through our telemetry data collection. Our focus is solely on understanding user behavior and improving the overall performance and usability of our cloud infrastructure services.

In the event that you're unable to offer feedback within a 30-day period while actively utilizing the service, we'll reach out with a notification. Following this notification, should you not provide feedback within two weeks, your access will be discontinued. Our intention in providing this service to you at no cost is to foster a collaborative environment where we work together to enhance its performance and features.

• User research sessions maybe scheduled for individual services on case-by-case basis and are voluntary

• All users can share their feedback via the questionnaires

Showcase is being offered as a free-tier, tech-preview platform for some of the SaaS-based services at VMware

• Customers that have signed-up for a showcase service would be informed 30-days prior to discontinuation of a given service. Customers would be informed via email notifications and in-product announcements.

• Customers would be informed about next steps planned for the service, if any (Example: Graduation to a Business Unit, integration with existing product line etc.)

• Any customer data specifically associated and stored for a given service would be deleted

• Each service will have limited number of registration slots available. Customers can sign-up and onboard the required services in their respective CSP customer organizations.

• Once the registration limit is reached, customers can join the waitlist for trying out a given service. The customers will be notified of the open slot, and they will be registered and onboarded for the service once it becomes available.

Every service is equipped with the option to create a support request if you encounter any issues. Simply navigate to the right side on the service UI, where you'll find a support accordion. From there, you can easily initiate a support request. Alternatively, you’re welcome to visit our Community forum as well to see if others may have encountered the same problem.

If you haven't utilized the service within 30 days of registration, we'll send you a notification. If you still haven't used the service two weeks after the notification, your access will be deactivated. Our aim is to offer you this service for free and collaborate on improving its performance and features.