My VMware Data Preparation Assistant

Thank you for using the Data Preparation Assistant. We are here to help you through the process. Please do not hesitate to contact us if you have questions related to:

  • understanding your current data
  • identifying the Super User for your organization
  • familiarizing yourself with your data structure choices for My VMware
  • comprehending My VMware concepts
  • other questions or concerns

Get Help From VMware

Read Data Prepartion Assistant Help and Frequently Asked Questions

VMware highly recommends that you take advantage of our online Knowledge Base article, that may lead directly to your answer.

File a Support Request

If you cannot find an answer to your support issue in our Help and Frequently Asked Questions KB article, you can file a Support Request regarding the Data Preparation Assistant. We will respond to your request within 24 hours.

Contact Support by Phone

VMware Data Preparation Assistant phone support is available Monday through Friday during your local business hours. Support is delivered in English only.

 

Business Hours Monday - Friday
North America and Latin America 6 a.m. to 6 p.m. (local time zone)
Alaska, Hawaii 6 a.m. to 6 p.m. (PST/PDT)
South America (NASA) 6 a.m. to 6 p.m. (EST/EDT)
Europe, Middle East, Africa (EMEA) 7 a.m. to 7 p.m. (GMT/GMT+1)
Asia, Pacific Rim, Japan (APJ) 8:30 a.m. to 8:30 p.m. (Singapore Time)
Australia/New Zealand 9 a.m. to 7 p.m. (Sydney AET)
US Dedicated Phone Number

Toll free: 877-486-9847
Local: 650-427-6679

International Phone Numbers

Please select your country below. Please choose the Licensing phone option when you call VMware and ask to speak to the My VMware Data Preparation Assistant team.

 

Latin America      Asia Pacific      Europe      Middle East/Africa

Latin America Contact Number
Argentina English Language Support
0800 666 1426
Brazil English Language Support
0800 891 4625
Chile English Language Support
123 002 003 69
Colombia English Language Support
01800 944 0350
Latin America - Other English Language Support*
+1 650 475 5345
*Covers Latin America, except Argentina, Brazil, Chile, Colombia, Mexico and Venezuela
Mexico English Language Support
1800 123 1731
Venezuela English Language Support
800 100 6315
Asia Pacific Contact Number
Australia English Language Support
1800 040 235
0386 237 239
China (Mainland) English Language Support 10800 744 0220
10800 440 0205
Hong Kong English Language Support
3071 4610
India English Language Support*
000 117 866 436 2919
*Dial 000-117 first, wait for a dial tone and a brief announcement from AT&T, and then dial the rest of the number.
Indonesia English Language Support*
001 803 440 819
*This phone number is not accessible from mobile phones. Please call from a fixed line (home, office). While the number begins with 001, it is indeed a toll free number.
Japan English Language Support
0120 771 679
03 5767 4368
Malaysia English Language Support
1800 882 694
377 124 600
New Zealand English Language Support
0508 555 619
099 214 585
Philippines English Language Support
029 003 080
Singapore English Language Support
1800 823 2238
6823 2239
South Korea English Language Support
080 713 0880
023 483 1181
Taiwan English Language Support
0800 666 136
0221626566
Thailand English Language Support
001 800 441 7346
Europe Contact Number
Austria English Language Support
0800 201 241
0179 576 236
Belgium English Language Support*
0800 803 23
0800 803 22
*Number may have problems from mobile phones due to local phone providers.
Czech Republic English Language Support
800 555 613*
*Number may not work from mobile phones due to local phone providers
Denmark English Language Support
802 09909
383 23038
Finland English Language Support
0800 972 50
0972 519 011
France English Language Support
080 554 0361
017 123 0874
Germany English Language Support
0800 100 6711
0695 170 9016
Ireland English Language Support
1800 882 408
016 569 152
Israel English Language Support
1809447347
Italy English Language Support
800 903 431
026 943 0373
Luxembourg English Language Support
800 263 77
342 080 8187
Netherlands English Language Support
0800 020 0940
020 200 8014
Norway English Language Support
800 301 37
231 628 33
Poland English Language Support
008 004 411 811
Portugal English Language Support
800 844 797 *
* land lines only
Russia English Language Support *
810 800 24381044*
Moscow Local Toll number +7 495 2122998
*Number may not work from mobile phones due to local phone providers.
Spain English Language Support
900 811 833
900 811 834
Sweden English Language Support
020 170 1522
085 016 3241
Switzerland English Language Support
0800 001 968
044 800 9974
United Kingdom English Language Support
0800 032 7597
0207 136 8707
Middle East/Africa Contact Number
Saudi Arabia English Language Support
800 844 8058
United Arab Emirates English Language Support
800 044 40405