My VMware Data Preparation Assistant
Thank you for using the Data Preparation Assistant. We are here to help you through the process. Please do not hesitate to contact us if you have questions related to:
- understanding your current data
- identifying the Super User for your organization
- familiarizing yourself with your data structure choices for My VMware
- comprehending My VMware concepts
- other questions or concerns
Get Help From VMware
Read Data Prepartion Assistant Help and Frequently Asked Questions
VMware highly recommends that you take advantage of our online Knowledge Base article, that may lead directly to your answer.
File a Support Request
If you cannot find an answer to your support issue in our Help and Frequently Asked Questions KB article, you can file a Support Request regarding the Data Preparation Assistant. We will respond to your request within 24 hours.
Contact Support by Phone
VMware Data Preparation Assistant phone support is available Monday through Friday during your local business hours. Support is delivered in English only.
| Business Hours | Monday - Friday |
|---|---|
| North America and Latin America | 6 a.m. to 6 p.m. (local time zone) |
| Alaska, Hawaii | 6 a.m. to 6 p.m. (PST/PDT) |
| South America (NASA) | 6 a.m. to 6 p.m. (EST/EDT) |
| Europe, Middle East, Africa (EMEA) | 7 a.m. to 7 p.m. (GMT/GMT+1) |
| Asia, Pacific Rim, Japan (APJ) | 8:30 a.m. to 8:30 p.m. (Singapore Time) |
| Australia/New Zealand | 9 a.m. to 7 p.m. (Sydney AET) |
US Dedicated Phone Number
Toll free: 877-486-9847
Local: 650-427-6679
International Phone Numbers
Please select your country below. Please choose the Licensing phone option when you call VMware and ask to speak to the My VMware Data Preparation Assistant team.
| Latin America | Contact Number |
|---|---|
| Argentina | English Language Support
0800 666 1426 |
| Brazil | English Language Support
0800 891 4625 |
| Chile | English Language Support
123 002 003 69 |
| Colombia | English Language Support
01800 944 0350 |
| Latin America - Other | English Language Support*
+1 650 475 5345 *Covers Latin America, except Argentina, Brazil, Chile, Colombia, Mexico and Venezuela |
| Mexico | English Language Support
1800 123 1731 |
| Venezuela | English Language Support
800 100 6315 |
| Asia Pacific | Contact Number |
|---|---|
| Australia | English Language Support
1800 040 235 0386 237 239 |
| China (Mainland) | English Language Support 10800 744 0220
10800 440 0205 |
| Hong Kong | English Language Support
3071 4610 |
| India | English Language Support*
000 117 866 436 2919 *Dial 000-117 first, wait for a dial tone and a brief announcement from AT&T, and then dial the rest of the number. |
| Indonesia | English Language Support*
001 803 440 819 *This phone number is not accessible from mobile phones. Please call from a fixed line (home, office). While the number begins with 001, it is indeed a toll free number. |
| Japan | English Language Support
0120 771 679 03 5767 4368 |
| Malaysia | English Language Support
1800 882 694 377 124 600 |
| New Zealand | English Language Support
0508 555 619 099 214 585 |
| Philippines | English Language Support
029 003 080 |
| Singapore | English Language Support
1800 823 2238 6823 2239 |
| South Korea | English Language Support
080 713 0880 023 483 1181 |
| Taiwan | English Language Support
0800 666 136 0221626566 |
| Thailand | English Language Support
001 800 441 7346 |
| Europe | Contact Number |
|---|---|
| Austria | English Language Support
0800 201 241 0179 576 236 |
| Belgium | English Language Support*
0800 803 23 0800 803 22 *Number may have problems from mobile phones due to local phone providers. |
| Czech Republic | English Language Support
800 555 613* *Number may not work from mobile phones due to local phone providers |
| Denmark | English Language Support
802 09909 383 23038 |
| Finland | English Language Support
0800 972 50 0972 519 011 |
| France | English Language Support
080 554 0361 017 123 0874 |
| Germany | English Language Support
0800 100 6711 0695 170 9016 |
| Ireland | English Language Support
1800 882 408 016 569 152 |
| Israel | English Language Support
1809447347 |
| Italy | English Language Support
800 903 431 026 943 0373 |
| Luxembourg | English Language Support
800 263 77 342 080 8187 |
| Netherlands | English Language Support
0800 020 0940 020 200 8014 |
| Norway | English Language Support
800 301 37 231 628 33 |
| Poland | English Language Support
008 004 411 811 |
| Portugal | English Language Support
800 844 797 * * land lines only |
| Russia | English Language Support *
810 800 24381044* Moscow Local Toll number +7 495 2122998 *Number may not work from mobile phones due to local phone providers. |
| Spain | English Language Support
900 811 833 900 811 834 |
| Sweden | English Language Support
020 170 1522 085 016 3241 |
| Switzerland | English Language Support
0800 001 968 044 800 9974 |
| United Kingdom | English Language Support
0800 032 7597 0207 136 8707 |
| Middle East/Africa | Contact Number |
|---|---|
| Saudi Arabia | English Language Support
800 844 8058 |
| United Arab Emirates | English Language Support
800 044 40405 |