VMware P2V Assistant 2.1
The following sections describe additional resources available for any troubleshooting or technical support issues you might have.
Technical Support Resources
If you have problems while running the P2V Assistant, please submit a support request. The guidelines listed below describe the information we need from you to diagnose various types of problems.
This file is in the directory:
In this directory name, X: is your system drive and <docs_settings> is the default Documents and Settings directory or your designated substitute.
Be sure to register your serial number. You may then report your problems using the support request form on the VMware Web site at www.vmware.com/requestsupport.
The following files can give you additional information about a problem that you are seeing. However, they are mainly intended to be used by VMware personnel for debugging.
Whenever a source machine is booted with the P2V Assistant Boot CD, a support file is generated and stored in /etc/bootcdlog.txt.
The P2V Assistant Boot CD Troubleshooting Tips page lists the path to this support file and instructions on how to locate it. This file is available if you used the P2V Assistant to create a cloned disk.
The support file is in the form:
The file is located in the system's temporary directory, which on most systems is similar to C:\Documents and Settings\username\Local Settings\Temp. You can find it by typing %temp% in the Explorer address bar.