Create Your Profile & Register Your Product

To begin your relationship with VMware support, you must create a My VMware account and register your products.

1. Go to www.vmware.com.

2. Select My VMware in the top right hand corner of the web page.

Select My VMware

3. If you are a new customer, select Register. If you are an existing customer, log in to My VMware and skip to step 8.

Select Register

4. Fill out all required fields.

Enter your details

5. Check your email for a My VMware activation email.

My VMware activation email

6. Click on the Activate Now button in the email.

Activate Now

7. Enter your password and click on Continue . You will then be redirected to My VMware.

Enter your password

8. Select Product Registration from the Products and Downloads Menu.

Product Registration

9. Fill in the additional information required.

Additional information required

10. Enter the serial number(s) of the products you want to register. Type your serial number or license activation code exactly as it is written. Note : In all cases "0" is the digit zero and not the letter "O".

Enter Serial Number

11. Once the form is complete, select Continue .

You can now create a support request (for detailed information on how to create a support request, please follow the step-by-step instructions.

Serial Number or Licensing Activation Codes Errors

If you receive an error message when trying to register your serial number or license, please contact our Licensing department or contact VMware Licensing at:

U.S. and Canada: 1-877-4-VMWARE (1-877-486-9273) or 1-650-475-5345

Global toll free numbers are provided at http://www.vmware.com/support/phone_support.html.