Apps & Cloud
Unlock the value of any cloud and accelerate the delivery of modern applications with VMware Cloud.
Unlock the value of any cloud and accelerate the delivery of modern applications with VMware Cloud.
Accelerate modern app operations with network and security virtualization for WAN, data center and cloud.
Enable any employee to work anywhere, anytime with seamless employee experiences.
Leverage your infrastructure across any app, any cloud and any device for intrinsic security at every layer.
Explore tailored solutions for your application framework, cloud infrastructure and security architecture.
Build, run, manage, connect and protect all of your apps, anywhere with a digital foundation built on VMware.
Global Services Support and Professional services have a comprehensive Business continuity plan in place.
Find the correct level of support.
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Severity Definitions
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VMware Customer Connect
Get proactive to avoid issues and free time to focus on more strategic priorities and innovations.
Surround yourself with a comprehensive success offering that can guide you through all stages of your VMware technology journey.
Engage with VMware through a new and innovative digital experience with VMware Customer Connect.
VMware Premier Support provides priority access to senior engineers, account management and advanced Skyline features.
Production level support for all Cloud-based products with 24x7 coverage for all Severity 1 issues
Get proactive to avoid issues and free time to focus on more strategic priorities and innovations.
VMware Premier Support provides priority access to senior engineers, account services and advanced Skyline features.
The VMware Premier Services Support Resident Engineer is designed for customers who require dedicated onsite support led by a senior-level, Premier Support Resident Engineer.
Protection against security threats and severity 1 issues after a product reached end of support.
Need more user support licenses? Add unlimited users to regional or global support contracts with this support product add-on.
Streamlined application and script development, 12 hours per day, 5 days per week.
Provided by experienced engineers with U.S. citizenship, located on U.S. soil.
Web-based support for Fusion, Workstation Pro and Workstation Player.
Support for critical SD-WAN deployments
The following support packages are no longer available for purchase.
Download the quick reference guide for the current VMware support offering by product.
Compare package tiers for our primary support services: On-premises, desktop and cloud.